Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Abdoulaye Dieng

North Chesterfield,VA

Summary

To obtain a managerial position with leadership responsibilities including but not limited to, planning, organizing, budget management, complete full operations and providing exceptional hospitality while ensuring the promotion and growth of the business.

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

17
17
years of professional experience

Work History

Shift Manager

PIEDMONT AIRLINES
Richmond, VA
11.2021 - Current
  • Started as a ramp agent and got promoted to supervisor within two months and to shift manager within 6 months of being with the company
  • Manage the ground operations of the station
  • Manage on time departure of the aircrafts
  • Assisted with hiring during open houses and some orientation
  • Replace the GM when she’s on vacation
  • Participate in writing a bid schedule for the agents and supervisor
  • Qualified to do all the ramp requirements in RIC
  • Observe and constantly coaching and providing feedbacks to agents
  • Handle grievance with the Union

Regional Manager

WENDY’s
Chester, VA
08.2021 - 11.2021
  • Manage the entire operations of 7 stores from hiring, training, retaining to the bottom line of the P&L
  • Write and review budgets for the company with the lenders and owners
  • Develop General Managers, Assistant General Managers, Managers, Shift Supervisors and a hourly staff of 300+ employees
  • Preparing business plans for the company
  • Controlling costs control for the company (Net Sales, Food & Beverage Cost, Labor and Non-Controllable, etc.….)
  • Handling employment related issues with the Virginia Employment Commission
  • Handling all vendors issues and updates
  • Providing outstanding customer relationships

Director of Food Services

DAVIS TRAVEL CENTER
Stony Creek, VA
04.2021 - 08.2021
  • Manage the entire food and beverage operations of the Travel Center
  • Hire, train and retain employees and managers
  • Manage P&L of each branch of the travel center
  • Write business and marketing plans for each store help each GM to achieve goals

Supervisor

FEDEX Corporation
Richmond, VA
10.2020 - 04.2021
  • Supervise a group of drivers (swing and full time) to deliver packages
  • Receive and send cargo with packages
  • Drive time to time to help drivers on the road and assist with Pick Ups

General Manager

Applebee’s
Richmond, VA
08.2016 - 09.2020
  • Manage the operations of a declining $2 million dollar store
  • Develop Managers for my store and surrounding stores
  • Work into regaining our reputation in the neighborhood while driving top line sales and high profit
  • Work with the team to lower our Comps, voids and discounts
  • Turned around a declining store “F scorecard” to an “A scorecard” in six months by getting great scores in all measurable points
  • Developed great relationship with our neighbors, vendors, communities etc…
  • Creating a great culture of retaining team members much longer than previous years by motivating the team members and making want to be there

General Manager

TGI Friday’s
Richmond, VA
08.2013 - 08.2016
  • Manage the operations of a $4 million dollar store, write Business Plan and Develop Managers
  • Increased EBITDA every month during my time there
  • Positive sales for 3 years in a row this is including during the bad weather
  • Had great system and culture in place that helped us with all targeted goals: (Ecosure visits, Health Department Visits, Friday Non-Negotiable Brand Assessments, Secret Shoppers etc….)
  • Turned a tough store into one of the smoothest store in the franchise
  • Won six recognition during the 3 years period: (sales, Profit, Lowest Comps, Best Corner Bar, Best Controllable, Lowest Turnover)
  • Promoted 4 hourly team members into management and motivated the rest of the team to feel like being part of a growing company
  • Develop great managers for the company

General Manager

Applebee’s
Richmond, VA
10.2011 - 09.2013
  • Manage the operations of a $2 million dollar store
  • Write Business Plan and Develop Managers
  • Control every line of the P&L and managed to hit flow through by at least 45% every month since been here
  • Managed to control and lower the CVD’s, GSR, Turnover
  • Drive sales and up every week since taking over except for 2 weeks
  • Manage to have great GEM responses, Great Ticket Times, No Critical on Health Department visits and the store smoothly every day of the week
  • Manage to have a successful DJ Night on Thursday and driving Beverage mix that day and an overall of weekly beverage mix
  • Controlling labor costs
  • Handling weekly food and beverage inventory
  • Handling all orders for food, beverage, and small wares with various vendors
  • Providing outstanding customer relationships

Franchise Director of Operations

Uno Chicago Grill
Chester, VA
01.2010 - 10.2011
  • Managing the operations of a $10.5 Million dollar for the company with 4 stores
  • Develop General Managers, Assistant General Managers, Managers, Shift Supervisors and a hourly staff of 300+ employees
  • Preparing business plans for the company
  • Prepare and manage budget for the company
  • P & L and G & L management
  • Controlling costs control for the company (Net Sales, Food & Beverage Cost, Labor and Non-Controllable, etc…..)
  • Handling employment related issues with the Virginia Employment Commission
  • Handling all vendors issues and updates
  • First one to launch the FaceBook program for the company and run the best FaceBook page with lots of success in the local communities
  • Providing outstanding customer relationships
  • Build a huge success doing business with the community by doing Fundraisers, Thank you Parties, Sponsoring sports teams etc……

General Manager

Uno Chicago Grill
Chester, VA
09.2008 - 01.2010
  • Managing the operations of a $3.5 Million dollar store
  • Assisted in developing Assistant Managers, shift supervisors and a hourly staff of 90+ employees
  • Preparing business plans
  • Preparing and managing budgets
  • P & L management
  • Controlling labor costs
  • Handling weekly food and beverage inventory
  • Handling all orders for food, beverage, and small wares with various vendors
  • Providing outstanding customer relationships
  • Run the best local FaceBook page of the company
  • Won the “General Manager of the year 2009” at the GM convention in Marco Island

Assistant General Manager

Uno Chicago Grill
Chester, VA
07.2008 - 09.2008
  • Managed restaurant operations in all aspects from staff management, customer relations, vendor relations, and inventory control
  • Managed the overall performance of the heart of house staff
  • Food safety and sanitation
  • Quality control of food
  • Managed the Guest Service Index (GSI scores)
  • Managed the inventory of food and the breaking down of theoretical and writing down action plan to improve
  • Maintained customer relations
  • Provided reviews to hourly staff semi-annually

Education

Bachelor - Math

College Maurice De Lafosse
Dakar, Senegal
01.1995

Business Consulting, Human Rights Training, Human Rights Trafficking Prevention and Diplomatic Protocol and Etiquette

USIDHR
Washington, DC

Skills

  • Business Consulting
  • Human Rights Training
  • Human Rights Trafficking Prevention
  • Diplomatic Protocol and Etiquette
  • Proficient in Microsoft Office
  • Proficient in Lotus for Windows
  • International relations
  • Customer service
  • End application of primal computers
  • Training
  • Coaching
  • Leadership
  • Accountability
  • Operational management
  • Conflict resolution
  • Team building
  • Employee training
  • P&L management
  • Budget preparation
  • Staff recruitment
  • On-time performance
  • Scheduling optimization
  • Cost control
  • Vendor relations
  • Performance evaluation
  • Feedback coaching
  • Decision-making
  • Shift checklists
  • Scheduling expertise
  • Supply ordering
  • Accurate money handling
  • Schedule management
  • Delegating work
  • Documentation and reporting
  • Tech-Savvy
  • Punctual and reliable
  • Shift leadership
  • Schedule oversight
  • Flexible schedule
  • Inventory controls
  • Financial records oversight
  • Payment processing
  • Equipment troubleshooting
  • Staff training and onboarding
  • Interpersonal skills
  • Customer service focus
  • Performance reviewing
  • Workplace safety
  • Verbal and written communication
  • Process improvements
  • Mentoring and coaching
  • Reporting and documenting
  • Opening and closing procedures
  • Operations management
  • Safety compliance
  • Policy administration
  • Sales strategies
  • Handling customer complaints
  • Team development
  • Inventory control
  • Training and mentoring
  • Relationship building
  • Hiring and recruiting
  • Compliance
  • Staff development
  • Cash handling
  • Staff motivation
  • Energetic and enthusiastic
  • Process improvement
  • Computer skills
  • Hiring and training
  • Supply chain management
  • Materials inspection
  • Interpreting job specifications
  • Workflow Analysis
  • Shift scheduling
  • Technical understanding
  • Problem-solving
  • Supply requisition
  • Inventory management
  • Business planning
  • Vendor management
  • Sales forecasting
  • Operational efficiency
  • Time management
  • Employee scheduling
  • Marketing strategies
  • Cost analysis and savings
  • Customer retention
  • Customer relationship management
  • Budgeting and cost control strategies
  • Performance evaluations
  • Effective leader
  • Sales
  • Multi-unit operation management
  • Skilled negotiator
  • Policy/program development
  • Performance analysis
  • Budget analysis
  • Profit and loss
  • Sound judgment
  • Vendor relationships
  • Market growth
  • Networking
  • Total quality management
  • Analytical skills
  • Project management
  • Multimillion-dollar P&L management
  • Contract negotiations
  • Budget administration
  • Program administration
  • Team oversight
  • Community outreach
  • Labor cost controls
  • Team player
  • New business development
  • Communication skills
  • Process redesign
  • Performance improvements
  • Account management
  • Vendor sourcing
  • Top talent recruiting, hiring, and retention
  • Trend analysis
  • Goal setting
  • Branding
  • Client account management
  • Budget development
  • Exceptional interpersonal communication
  • Global sales and marketing
  • Leader
  • Sales expertise
  • Negotiation skills
  • Staff training and development
  • Training and coaching
  • Staff supervision
  • Facility management
  • Cross-cultural communications
  • Training and development
  • Troubleshooting expertise
  • Administrative skills
  • Vendor partnerships
  • Recipes and menu planning

Additional Information

More references will be provided upon request

References

  • Sam Burton, 804-869-8147, General Manager RIC Station American Airlines
  • Sarah Boon, 256-509-4183, General Manager RIC Station Piedmont Airlines
  • Chris Andreano, 804-874-0936, President of the First Capital City Restaurant
  • Jimmy Cabanban, 804-878-7254, Area Director with PFDG
  • Lou Tsourovakas, 617-504-6428, Regional Director of Operations with Uno Chicago Grill, LLC
  • Joseph Montgomery, 804-767-0319, Area Director with Applebee’s
  • Mike Fort, 804-616-9554, General Manager with Bob Evans

Timeline

Shift Manager

PIEDMONT AIRLINES
11.2021 - Current

Regional Manager

WENDY’s
08.2021 - 11.2021

Director of Food Services

DAVIS TRAVEL CENTER
04.2021 - 08.2021

Supervisor

FEDEX Corporation
10.2020 - 04.2021

General Manager

Applebee’s
08.2016 - 09.2020

General Manager

TGI Friday’s
08.2013 - 08.2016

General Manager

Applebee’s
10.2011 - 09.2013

Franchise Director of Operations

Uno Chicago Grill
01.2010 - 10.2011

General Manager

Uno Chicago Grill
09.2008 - 01.2010

Assistant General Manager

Uno Chicago Grill
07.2008 - 09.2008

Bachelor - Math

College Maurice De Lafosse

Business Consulting, Human Rights Training, Human Rights Trafficking Prevention and Diplomatic Protocol and Etiquette

USIDHR
Abdoulaye Dieng