Abdoulaye Sidibe
Brooklyn,NY
Summary
Driven by a strategic vision and exceptional customer service skills, I've successfully navigated roles from Internship Trainer at Mouna Group to Co-Founder of Everest Formattech. Leveraging my proficiency in the Amadeus platform, Microsoft Office and bilingual capabilities, I've consistently enhanced client satisfaction and forged strategic partnerships, significantly contributing to business development and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internship Trainer
Mouna Group
11.2023 - 12.2023
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided customer service through timely responses to emails, phone calls, from prospective guests seeking information or assistance with their bookings.
- Followed up with customers to increase customer service with travel plans.
- Sold, printed, and issued tickets flight to guests.
Co-Founder
Everest Formattech
06.2022 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Resolved customer complaints with professionalism and empathy,
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
Real Estate Agent
Amadou Boye & Brothers
05.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Restaurant Worker
Heroes Coffee
11.2020 - 09.2021
- Multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
Volunteer Sanitation
ONG Clean Capital
02.2020 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Business Administration
University International College (UNIC)
Lambanyi, GN08.2023
High School Diploma -
Roi Hassan II
Tombolia, GN07.2020
Middle School Diploma -
Emmaus
Enta, GN07.2017
Skills
- Business Development
- Strategic Partnerships
- Strategic Visioning
- Customer service
- Proficient in Microsoft Word, Excel and Amadeus
- Strong Analytical and Organizational Skills
- Advanced in French, Semi-Advanced in English
Certification
- KALOUM, MIRS GUINEE - NOV-23
Additional Information
-Reading
-Traveling
-Sports
-Learning New Experiences
-Challenging Myself
Timeline
Internship Trainer
Mouna Group
11.2023 - 12.2023
Co-Founder
Everest Formattech
06.2022 - Current
Real Estate Agent
Amadou Boye & Brothers
05.2022 - Current
Restaurant Worker
Heroes Coffee
11.2020 - 09.2021
Volunteer Sanitation
ONG Clean Capital
02.2020 - 03.2020
Business Administration
University International College (UNIC)
High School Diploma -
Roi Hassan II
Middle School Diploma -
Emmaus
- KALOUM, MIRS GUINEE - NOV-23
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