Abdoul Aziz Sow
Brooklyn,NY
Summary
Professional with experience in customer service and team collaboration, adept at managing time effectively while navigating multiple responsibilities. Demonstrated ability to respond to customer inquiries and resolve complaints promptly, contributing to high customer satisfaction scores. Experience includes training new employees on retail processes, ensuring adherence to company policies and enhancing team performance. Proven skills in effective communication and problem-solving, essential for maintaining operational efficiency in fast-paced environments. Fluent in English, French, Fulani and Wolof. Four years student athlete in college basketball, with a strong team-oriented mindset and competitive spirit, and commitment to excellence in diverse work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
Brooklyn, New York
06.2017 - Current
- Managed time efficiently when making multiple stops along designated routes.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Achieved consistently high customer scores due to exceptional service.
Retail Customer Service Associate
Walgreens
Brooklyn
09.2016 - 07.2019
- Assisted with training new employees on retail processes and procedures.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Processed customer payments accurately and efficiently.
- Answered phone calls in a timely fashion while providing excellent customer service
Education
Bachelor of Arts - Political Science And Government
Queens College
Flushing, NY05-2025
Associate of Arts - Communication Studies
Borough of Manhattan Community College
New York, NY12-2021
Certificate - Human Rights
US Institute of Diplomacy And Human Rights(USIDHR)
1250 Connecticut Ave NW Suite 700, Washington, DC 02-2021
Certificate - Building The Outstanding Leaders of Tomorrow(BOLT)
Borough of Manhattan Community College
New York, NY04-2018
Skills
- Public speaking
- Customer service
- Effective communication
- Team collaboration
- Time management
- Problem-solving
- Strategic planning
- Verbal and written communication
- [Language] fluency
- Conflict resolution
- Policy writing
- Research skills
Languages
English
Full Professional
French
Full Professional
Fulani
Native/ Bilingual
Wolof
Full Professional
Certification
- B.O.L.T ( Building Outstanding Leaders of Tomorrow
- Human rights ( US Institute of Diplomacy and Human Rights)
Websites
Affiliations
- Basketball
References
References available upon request.
Timeline
Driver
Uber And Lyft
06.2017 - Current
Retail Customer Service Associate
Walgreens
09.2016 - 07.2019
Bachelor of Arts - Political Science And Government
Queens College
Associate of Arts - Communication Studies
Borough of Manhattan Community College
Certificate - Human Rights
US Institute of Diplomacy And Human Rights(USIDHR)
Certificate - Building The Outstanding Leaders of Tomorrow(BOLT)
Borough of Manhattan Community College