ABDOULIE BADJAN
Portland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Manager - B2B Business Development
AEDIT
04.2022 - Current
- Negotiate agreements and keep records of sales and data
- Respond to complaints and resolve issues to the customer's satisfaction and to maintain the company's reputation
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Created comprehensive reports on account performance and presented them to senior management
- Negotiated contracts with clients to maximize profitability
- Collaborated with marketing team to develop promotional materials for clients
- Participated in brainstorming sessions to develop new ideas for business development initiatives
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Account Executive
Shift Technologies, Inc
08.2020 - 04.2022
- Maintained a high level of activity throughout the day, including calls, emails, calendar management and other administrative tasks
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed an in-depth understanding of customer needs by engaging in meaningful conversations with prospects
- Collaborated closely with marketing team members to create effective content for lead generation initiatives
- Analyzed customer feedback to identify areas of improvement within the sales process.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Senior Account Manager
Frito Lay
03.2015 - 07.2020
- Identifies opportunities to grow business with existing client
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Provided training and guidance to new Account Managers
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Managed multiple accounts simultaneously while meeting deadlines
- Developed strategies to increase revenue from existing accounts
- Maintained accurate records of all customer interactions in the CRM system (Salesforce).
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
Business Development Executive
Paul Davis Restoration
03.2011 - 02.2015
- Maintain relationships with customers throughout projects to ensure customer satisfaction and successful project close
- Determined business development opportunities and implemented effective strategy for client acquisition
- Stayed current on company products and services to provide top-notch expertise to customers
- Accomplished Business Development Representative offering expertise in marketing, sales and operations
- Used SalesForce to handle current portfolio and prospective leads.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
Education
Finance, Bachelors of Arts -
Portland State University
Portland, OR11.2017
Business Administration, Associate Degree -
Heald College
Portland, OR06.2015
Skills
- Customer Service
- Problem Solving
- Territory Management
- Operations Management
- Account Management
- B2B Sales
- Adaptability and Flexibility
- Strategic account development
- Verbal and written communication
- Project Management
- CRM proficiency
- Relationship Management
Timeline
Account Manager - B2B Business Development
AEDIT
04.2022 - Current
Account Executive
Shift Technologies, Inc
08.2020 - 04.2022
Senior Account Manager
Frito Lay
03.2015 - 07.2020
Business Development Executive
Paul Davis Restoration
03.2011 - 02.2015
Finance, Bachelors of Arts -
Portland State University
Business Administration, Associate Degree -
Heald College