Abdoulkarim Ibrahim Mahamoud
Minneapolis,MN
Summary
Bilingual professional with a diverse background in customer service and operational support, excelling in fast-paced and multicultural environments. Fluent in English, Somali, Turkish, and French, with exceptional communication skills to connect with clients from various cultural and linguistic backgrounds. Demonstrates a strong commitment to delivering outstanding customer experiences, building relationships, and achieving organizational goals. Adept at problem-solving, team collaboration, and maintaining attention to detail in all tasks
Overview
4
4
years of professional experience
5
5
Languages
Work History
Customer Service
Global Services
06.2022 - 04.2023
• Assisted customers with basic inquiries, ensuring a positive and welcoming experience.
• Provided multilingual support in English, Somali, Turkish, and French, helping clients from diverse backgrounds.
• Maintained accuracy while handling transactions and updating records.
Marketing Sales Agent
Nova Marketing Solutions
01.2021 - 11.2021
- Increased client base by 25% through targeted outreach and product demonstrations
- Boosted customer acquisition by 30% by effectively explaining product benefits
- Collaborated on promotional campaigns to enhance brand awareness
Customer Relationship Officer
Vakif Bank
02.2019 - 01.2020
• Assisted customers with basic account inquiries and product recommendations, ensuring a positive and efficient banking experience.
• Provided multilingual support in Somali, English, Turkish, and French, helping a diverse client base navigate financial products and services.
• Ensured accurate handling of transactions while maintaining compliance with banking policies.• Assisted customers with basic account inquiries and product recommendations,
• Built trust with clients by effectively addressing their needs and fostering strong relationships across cultural and language barriers.
Education
BBA - International Logistics And Managment
ALTINBAS UNIVERSITY
Istanbul TurkeySkills
* Technical: Customer Relationship Management: Skilled at building and maintaining client trust and satisfaction
Bilingual Communication: Fluent in English, Somali, and French, enabling effective interaction with diverse customers
Sales & Negotiation: Proven ability to exceed sales targets and negotiate effectively
Problem Solving: Strong analytical skills to resolve issues and meet customer needs
Team Collaboration: Experienced in working with multicultural teams to achieve organizational goals
Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint), Inventory Systems
Education
Istanbul Turkey
Languages
5,2,4,5,5
Contact
Minneapolis, MN 55414
Timeline
Customer Service
Global Services
06.2022 - 04.2023
Marketing Sales Agent
Nova Marketing Solutions
01.2021 - 11.2021
Customer Relationship Officer
Vakif Bank
02.2019 - 01.2020
BBA - International Logistics And Managment
ALTINBAS UNIVERSITY