Bilingual professional with a diverse background in customer service and operational support, excelling in fast-paced and multicultural environments. Fluent in English, Somali, Turkish, and French, with exceptional communication skills to connect with clients from various cultural and linguistic backgrounds. Demonstrates a strong commitment to delivering outstanding customer experiences, building relationships, and achieving organizational goals. Adept at problem-solving, team collaboration, and maintaining attention to detail in all tasks
• Assisted customers with basic inquiries, ensuring a positive and welcoming experience.
• Provided multilingual support in English, Somali, Turkish, and French, helping clients from diverse backgrounds.
• Maintained accuracy while handling transactions and updating records.
• Assisted customers with basic account inquiries and product recommendations, ensuring a positive and efficient banking experience.
• Provided multilingual support in Somali, English, Turkish, and French, helping a diverse client base navigate financial products and services.
• Ensured accurate handling of transactions while maintaining compliance with banking policies.• Assisted customers with basic account inquiries and product recommendations,
• Built trust with clients by effectively addressing their needs and fostering strong relationships across cultural and language barriers.
* Technical: Customer Relationship Management: Skilled at building and maintaining client trust and satisfaction