Summary
Overview
Work History
Education
Skills
Education
Languages
Contact
Timeline
BusinessAnalyst
Abdoulkarim Ibrahim Mahamoud

Abdoulkarim Ibrahim Mahamoud

Minneapolis,MN

Summary

Bilingual professional with a diverse background in customer service and operational support, excelling in fast-paced and multicultural environments. Fluent in English, Somali, Turkish, and French, with exceptional communication skills to connect with clients from various cultural and linguistic backgrounds. Demonstrates a strong commitment to delivering outstanding customer experiences, building relationships, and achieving organizational goals. Adept at problem-solving, team collaboration, and maintaining attention to detail in all tasks

Overview

4
4
years of professional experience
5
5
Languages

Work History

Customer Service

Global Services
06.2022 - 04.2023

• Assisted customers with basic inquiries, ensuring a positive and welcoming experience.

• Provided multilingual support in English, Somali, Turkish, and French, helping clients from diverse backgrounds.

• Maintained accuracy while handling transactions and updating records.

Marketing Sales Agent

Nova Marketing Solutions
01.2021 - 11.2021
  • Increased client base by 25% through targeted outreach and product demonstrations
  • Boosted customer acquisition by 30% by effectively explaining product benefits
  • Collaborated on promotional campaigns to enhance brand awareness

Customer Relationship Officer

Vakif Bank
02.2019 - 01.2020

• Assisted customers with basic account inquiries and product recommendations, ensuring a positive and efficient banking experience.

• Provided multilingual support in Somali, English, Turkish, and French, helping a diverse client base navigate financial products and services.

• Ensured accurate handling of transactions while maintaining compliance with banking policies.• Assisted customers with basic account inquiries and product recommendations,

• Built trust with clients by effectively addressing their needs and fostering strong relationships across cultural and language barriers.

Education

BBA - International Logistics And Managment

ALTINBAS UNIVERSITY
Istanbul Turkey

Skills

* Technical: Customer Relationship Management: Skilled at building and maintaining client trust and satisfaction

Education

Istanbul Turkey

Languages

5,2,4,5,5

Contact

Minneapolis, MN 55414

Timeline

Customer Service

Global Services
06.2022 - 04.2023

Marketing Sales Agent

Nova Marketing Solutions
01.2021 - 11.2021

Customer Relationship Officer

Vakif Bank
02.2019 - 01.2020

BBA - International Logistics And Managment

ALTINBAS UNIVERSITY
Abdoulkarim Ibrahim Mahamoud