Abdu Francis
Stowe,VT
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $500000 dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors. Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant F&B Director
Spire
Stowe, VT
10.2023 - Current
- Monitored financial performance of all F&B departments, identified areas for improvement and suggested corrective actions.
- Conducted regular inspections of the F&B facilities to ensure compliance with health codes and safety regulations.
- Maintained accurate records regarding inventory control, ordering, pricing and other relevant information related to F&B operations.
- Ensured smooth functioning of day-to-day activities by providing guidance and support to subordinates.
- Reviewed customer complaints and suggestions promptly and took appropriate action accordingly.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
F&B Operations Manager
Spire
Atlanta, GA
01.2019 - 11.2024
- Directed and supervised the daily operations of the F&B outlets, including staffing, scheduling, budgeting and forecasting.
- Developed and implemented operational policies and procedures to ensure high standards of quality control and customer service.
- Monitored inventory levels, food costs and labour costs to maintain profitability.
- Coordinated with vendors for purchasing supplies, equipment maintenance and repairs.
- Analyzed sales trends to develop promotional campaigns to increase revenue.
- Ensured compliance with all relevant health, safety and hygiene regulations in accordance with local laws.
- Conducted regular staff training sessions on customer service techniques as well as product knowledge.
- Maintained accurate records of financial transactions related to F&B operations.
- Worked closely with marketing team to design effective promotions for restaurants, bars, cafes.
- Collaborated with chefs to create menu items that are appealing yet profitable.
- Planned menus in line with seasonal ingredients availability and pricing.
- Recruited, trained and managed personnel in order to meet business needs.
- Provided feedback to staff on job performance through regular appraisals.
- Reviewed POS data regularly and took necessary actions based on findings.
Restaurant Supervisor
IHG Hotels & Resorts
Atlanta, GA
05.2016 - 01.2019
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
Fine Dining Server
Starwood Hotels
Atlanta, GA
11.2008 - 01.2016
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Checked back with customers to ensure satisfaction with each course.
- Bussed and reset tables as needed between seating's.
- Assisted other servers when needed during peak periods.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Processed payments promptly at the end of meal service period using POS terminals.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Trained new employees to perform duties.
Education
Associate of Science - Hospitality
Florida Atlantic University
Boca Raton, FL04-2020
Skills
- Labor Management
- Wine Knowledge
- Menu development
- Sales Growth
- Cost Control
- Operational Efficiency
- Scheduling expertise
- Operations Oversight
- Beverage knowledge
- Ordering Supplies
- Food and Beverage Operations
- Performance Improvement
- Money Handling
- Payroll Administration
Affiliations
I can be from a Beekeeper to a Drone Pilot. Love the great outdoors and the sea.
Have to travel once a year. Like collecting things I like.
Certification
- Pilot Licenses
References
References available upon request.
Timeline
Assistant F&B Director
Spire
10.2023 - Current
F&B Operations Manager
Spire
01.2019 - 11.2024
Restaurant Supervisor
IHG Hotels & Resorts
05.2016 - 01.2019
Fine Dining Server
Starwood Hotels
11.2008 - 01.2016
Associate of Science - Hospitality
Florida Atlantic University