Abdukarim Jay

Manage hotel operations during Night Shift, overseeing Front Office department

• Supervise guest registration, check out, PBX Communications, and various Front Office Reports
• Ensure smooth operations for Housekeeping, Restaurant, Pool, Safety, and Security
• Act as Manager-On-Duty (MOD) on a five-day schedule
• Directly oversee Night Audit and Night Auditors
• Identified opportunities to improve efficiency of operations processes during the night shift.

Oversee Front Office employees to ensure compliance with hotel policies and maintain high service standards.

• Provide coaching, training, and corrective actions as necessary to uphold excellence.
• Coordinate night shift operations and task delegation for smooth Front Office functioning.
• Process payroll for a team of 14 members and manage inventory purchasing.
• Handle guest complaints, group reservations, and payment collection to enhance guest satisfaction.

Supervise front office employees to ensure adherence to hotel standards, policies, and procedures, providing coaching and training as needed.

• Cultivate a professional and service-oriented environment consistently.
• Oversee hotel operations, night audit, and safety/security during overnight shifts, addressing complaints, problem-solving, and special requests.
• Manage night shift tasks, coordinate front office activities, and communicate nightly activities to staff.
• Maintain a professional and high quality service oriented environment at all times
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Manage guest satisfaction by handling and resolving issues, requests, and complaints promptly.

• Audit and reconcile front desk and food & beverage cashiers' work to maintain financial accuracy.
• Consolidate and transmit credit card transactions in a timely manner.
• Update financial data in the corporate network and perform regular data processing tasks.
• Communicate any unusual operational or financial events to management for prompt resolution.
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• Responsible for maintaining and overseeing the overnight operations, including the night audit process
• Ensure the satisfaction & safety of guests & employees
• Maintain positive customer relationships, Embrace & Exhibit the Highest level of ethics & integrity consistent with Marriott Standards
• Respond appropriately and coordinate activities in all emergency situations
• Handle guest issues, inquiries, concerns, problems & complaints effectively
• Establish and maintain open collaborative relationships with employees
• Perform audit & balancing procedures to ensure that all revenues & adjustments are properly posted
• Carry out supervisory responsibilities in accordance with the company policies and applicable laws

Supervise Front Desk operations to ensure smooth functioning

• Maintain high productivity, employee morale, and guest service standards
• Ensure compliance with hotel policies and procedures
• Assist in training employees on guest services, brand standards, and PMS systems
• Handle guest check-ins and check-outs efficiently following brand standards
• Handle Inquiries, Requests, and Complaints from Guests
• Coordinate with other departments to fulfill guest special requests
• Perform Cashier duties, Cash Traveler's checks

• Manage Customer Services to exceed Guest needs and resolve complaints effectively. * Settle credit card payments for Resort, Food & Beverage, and Retail operations. * Communicate financial reports, night issues, and events efficiently. * Implement emergency procedures to ensure guest, staff, and asset safety. * * Audit and update front desk tasks, reconcile financial transactions, and balance F&B reports.

Oversee emergency situations and make decisions in the best interest of guests and the establishment.

• Prepare financial variance statements reports and reconcile daily business activities for food, beverages, and other services.
• Provide exceptional customer service by addressing complaints and solving problems effectively.
• Balance house accounts, verify credit card settlements, release pre-authorization deposits, and record financial transactions accurately.

Ensure high-quality customer service standards are maintained and anticipate guest needs effectively.

• Implement and enforce all fire and life safety procedures to ensure a safe environment for guests and staff.
• Oversee and manage cash handling operations, including verifying and controlling cash transactions.
• Prepare daily financial statements, balance house accounts, and reconcile financial transactions for food and beverages.
• Post room charges, settle credit card payments, and balance the guest ledger accurately.