Abdul Ahmed
Blaine,MN
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets, notably at Target Tech Market Source. Skilled in POS System Operation and demonstrating exceptional teamwork, consistently contributed to positive outcomes and customer loyalty. Excelled in complaint handling and safety, ensuring a secure and efficient shopping experience. Achieved significant results through dedication and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Mobile Sales Representative
Target Tech Market Source
01.2023 - 09.2024
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Assisted in training new hires, sharing expertise for their professional development and overall team success.
- Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.
- Exceeded sales targets consistently by effectively identifying customer needs and matching them with appropriate products.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable product information.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated on scam trends and theft prevention, contributing to a theft-deterrent environment in the tech department.
Seasonal Lumber Customer Service
Lowes
05.2024 - 08.2024
- Collaborated with team members to consistently meet and exceed sales targets within the lumber department.
- Enhanced customer satisfaction by providing knowledgeable lumber product recommendations and solutions.
- Developed strong relationships with local contractors, promoting repeat business and referrals within the community.
- Operated heavy machinery such as forklifts safely and effectively to move large quantities of lumber materials efficiently.
- Resolved customer complaints and issues, fostering a positive shopping experience and building customer loyalty.
- Conducted regular safety checks on equipment and machinery, ensuring a safe working environment for both employees and customers.
- Deterred theft in department by performing recovery procedures and providing exceptional customer service.
Seasonal Production Line Associate
Man Power
05.2023 - 08.2023
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Consistently met or exceeded daily production goals while maintaining high-quality standards.
- Performed hand-finishing of final products after assembling component parts for items.
- Maintained a clean and organized workspace, promoting safety and minimizing potential hazards on the production line.
Front End Courtesy Clerk
Hyvee
01.2021 - 12.2021
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- created a welcoming environment by greeting guests at the front end .
- Helped customers take merchandise out of store and loaded items into vehicles.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
Shoe Department Associate
Jc Penny
10.2019 - 03.2020
- Facilitated smooth checkout processes for customers using various payment methods while adhering to cash handling procedures accurately.
- Streamlined inventory management through regular tracking, organizing, and restocking of products.
- Assisted in maintaining an updated database of available stock levels utilizing the store''s inventory management system.
- Provided excellent customer support by resolving issues regarding returns, exchanges, or refunds in compliance with store policies.
- Managed customer orders for special sizes or styles, ensuring prompt communication and delivery updates throughout the process.
Education
Associate of Arts -
Anoka Ramsey
12.2024
Skills
- Workplace Safety
- Cash handling proficiency
- POS System Operation
- Loss prevention awareness
- Teamwork and Collaboration
- Complaint Handling
- QA
- Strong Work Ethic
- Customer Service
Accomplishments
Bes customer service in aisles certifications from lowes
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Swahili
Native or Bilingual
Arabic
Limited Working
Timeline
Seasonal Lumber Customer Service
Lowes
05.2024 - 08.2024
Seasonal Production Line Associate
Man Power
05.2023 - 08.2023
Mobile Sales Representative
Target Tech Market Source
01.2023 - 09.2024
Front End Courtesy Clerk
Hyvee
01.2021 - 12.2021
Shoe Department Associate
Jc Penny
10.2019 - 03.2020
Associate of Arts -
Anoka Ramsey
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