Abdul Alkam
Anaheim,CA
Summary
Meticulous and initiative-taking Sales and Operations Manager with a wide range of expertise in business development, strategic planning, and implementing process improvements. Skilled in financial re-structuring, reporting, and quantitative and qualitative research to evaluate progress and inform critical decisions on needed changes. Cost-conscious professional dedicated to reducing expenses through feasible budgeting. Proven leader, enthusiastic about leading talent development. Advanced Operations Manager offering over 10+ years of experience quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager Operations
AMERICAN LINEN & RUGS, INC
03.2016 - Current
- Was a key member in the beginning stages of the business; grew the business from $100K in sales to $10million in sales within 4 years
- Closely monitor finances and spending patterns, generate profit and loss statements
- Implemented Enterprise Resource Planning (ERP) system with SAP for e-commerce
- Forecast future sales and place orders up to 6 months in advance
- Give suppliers detailed shipment scheduling to ensure product demand is met 365 days a year
- Negotiate cost of shipping with UPS, FedEx, and USPS to maximize profit
- Research competitor pricing and quality to ensure the products are industry leading in quality and price
- Streamlined efficiency to cut order turnaround time, resulting in labor cost decrease, from ten employees to three employees
- Mobilize a team of over ten highly qualified staff and offer training needed to equip them with expertise to support rapid revenue growth
- Pick, pack, and ship orders entering from multiple marketplaces
- Prepare shipments for Amazon Fulfillment centers (FBA), labeled products, stacked boxes on pallets, loaded onto Amazon trailers
- Create and edit new listings on various platforms
- Edit photos using photoshop to meet marketplace needs
- Anything and everything to ensure the company is flowing smoothly and the company is maximizing profit and sales.
Warehouse Manager
ALKAM HOME FASHION, INC
01.2016 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed safety programs to protect workers and reduce injuries.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Store Manager
ALKAM HOME FASHION, INC
01.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted customers to complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Examined merchandise to verify correct pricing and attractive displays
- Improved sales process and tracking with implementation of new point of sale (POS) system
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Completed highly accurate, high-volume (100K+) money counts via both manual and machine-driven approach.
Warehouse Worker
ALKAM HOME FASHION, INC
02.2010 - 01.2014
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Alternated goods in inventory by observing the first-in/first-out approach to keep shelves organized and properly stocked
- Used forklifts and pallet jacks to relocate products
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight, wrapped pallets in shrink wrap prior to loading
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting, and power washing
- Drove vehicles to deliver products and picked up rejected or defective materials for return
- Moved furniture and boxes using utility dolly and truck ramp.
Retail Sales Representative
ALKAM HOME FASHION, INC
01.2008 - 01.2011
- Served as the driving force behind optimized customer satisfaction through positive interaction, effective problem-solving, and exceptional account management
- Handled 50+ customer calls daily, using advanced VOIP phone systems
- Operated with efficiency when answering phones, sending faxes, and completing other administrative functions
- Upsold products and utilized a value-based approach when connecting clients with items
- Maximized customer experiences by offering discounts, explaining promotions, and conducting timely checkouts
- Exemplified knowledge in company offerings such as subscriptions, upcoming sales events, and various deals
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Answered customers' questions regarding products, prices, and availability.
Education
Bachelor of Science - Finance
University of Phoenix
La Palma, CA10.2016
Associate of Science - Business Management
Fullerton College
Fullerton, CA01.2014
Skills
- Workflow planning
- Supply Chain Management
- Management information systems
- Budgeting and forecasting
- SAP Expertise
- Cost Reduction Strategies
- POS Systems
- Team Leadership
- Complex problems analysis
- Shipping and receiving
- Multitasking abilities
- Moderate Photoshop skills
- Forklift Operations
- Warehouse Operations
- Inventory and Stocking
Certification
- CNP - Certified Notary Public
Languages
English
Arabic
Spanish
Timeline
General Manager Operations
AMERICAN LINEN & RUGS, INC
03.2016 - Current
Warehouse Manager
ALKAM HOME FASHION, INC
01.2016 - Current
Store Manager
ALKAM HOME FASHION, INC
01.2013 - Current
Warehouse Worker
ALKAM HOME FASHION, INC
02.2010 - 01.2014
Retail Sales Representative
ALKAM HOME FASHION, INC
01.2008 - 01.2011
Bachelor of Science - Finance
University of Phoenix
Associate of Science - Business Management
Fullerton College