Abdul Bheda
Plano
Summary
To seek a challenging and rewarding career in the hospitality industry, primarily as a Regional Operations Manager in a progressive hotel company.
Extensive experience in the hotel industry, primarily in Rooms Division in a corporate setting. A team leader and motivator, focused on ensuring compliance with company standards, organization, and the development of new employees. Adept at overseeing the activities of all departments, with special emphasis on rooms division, sales & marketing, revenue management, and security. Able to maintain a professional approach to business relationships, characterized by a superior as a “quick Thinker “with an excellent memory and ability to delegate the workload and control the process through timely follow-up.
Experienced VP proficient in managing Rooms division operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Ready to offer exceptional leadership and planning abilities to take on a new role in the Rooms Division setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in hospitality standards and market trends.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Holiday Inn/ Holiday Inn Express & Suites/Marriott
01.2007 - Current
- Responsible for generating hotel room sales through LNR, National, and corporate group contracts.
- Exceeded personal goal for 2007 by 150%.
- In June of 2007 & 2008, my hotel was the second top-performing hotel out of 8 competitor hotels in the area.
- As a result of my efforts, D & V Inc. finished the year as the top financially performing hotel within the Company.
VP of Operations
Frontera Hotel Group
03.2013 - 04.2025
- Established and directed successful programs focused on [Area].
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director Of Rooms
Holiday Inn Select
01.2004 - 01.2007
- Increased ADR by 20% in the first 3 months through proper yield management.
- Evaluate daily operations, developed new procedures, and implemented the weekly forecast, short-term & long-term strategic planning of the asset.
- Created standards of operations utilizing forecasting and analysis for the Rooms Division.
- Resulted in a 20% decrease in payroll while maintaining quality and productivity to meet and exceed franchise requirements.
General Manager
River Walk Plaza Hotel
01.2000 - 01.2003
- My responsibilities were day-to-day leadership, ensuring the ongoing success, growth, and profitability of the hotel through re-positioning.
- Managed multiple projects simultaneously and ensured proper follow-through and timely completion of the capital projects.
- Improved the quality and efficiency of existing operations by implementing the national purchasing program to minimize operational cost.
Guest Services Manager
Holiday Inn City Center
01.1998 - 01.2000
- As a Guest Services Manager of this 500-room property, I was responsible for Bell Desk, Concierge, PABX and entire front office Staff.
- Increased GSTS score from 60% to 93% in the first 6 months.
Rooms Division Manager
St.Clair Inn
01.1996 - 01.1998
- Company Overview: historic, unique English country inn on St.Clair River
- As a Rooms Division Manager of this historic, unique English country inn on St.Clair River.
- I was responsible for monitoring the entire Rooms Division, including Sales, for maximum productivity and services.
- Increased ADR and room’s revenue by 15% over the budgeted goal in first two months compared to the prior year through an aggressive yield management process.
- Historic, unique English country inn on St.Clair River
Front Office Manager
Holiday Inn Gurnee
01.1995 - 01.1996
- Was responsible for the daily yield management and inventory control of this 225-room property.
- Managed PABX, Bell staff, Housekeeping and sales personnel for optimum service and productivity.
- Increased ADR and Rooms Revenue by 27% within 90 days.
Crowne Plaza Hotel
01.1994 - 01.1995
- Responsibilities included the opening of this 5-star property with 490 Rooms and suites.
- Installed the new front office system, and spearheaded the new hotel task force.
- Assisted sales and marketing in market segmentation and positioning of the property.
- Received NHOP (New Hotel Opening Program) certification from Holiday Inn Worldwide Asia Pacific.
Housekeeping Manager
Hyatt Regency
01.1990 - 01.1994
- Was responsible for in-house management, training program and dealing with all aspects of Rooms Divisions for this 540-Room hotel.
Education
Bachelor of Commerce -
Associate Degree University of Minnesota
Skills
- Cross-functional coordination
- Workforce planning
- Data-driven decision making
- Operational efficiency
Accomplishments
- Supervised team of 80 staff members.
- Collaborated with the team to increase the Guest Service score by 30 points in the first 3 months at Holiday Inn City Center by implementing a training program.
- Resolved product issue and concerns reported by the guest.
Affiliations
- MEPS, FEMA and local nonprofit organizations like American Cancer society and Blood Drive
Certification
- New Hotel Opening Certification through IHG Asia Pacific
- IHG
- Certified General Manger ( IHG )
Languages
English
Full Professional
Spanish
Limited Working
Timeline
VP of Operations
Frontera Hotel Group
03.2013 - 04.2025
Regional Director of Operations
Holiday Inn/ Holiday Inn Express & Suites/Marriott
01.2007 - Current
Director Of Rooms
Holiday Inn Select
01.2004 - 01.2007
General Manager
River Walk Plaza Hotel
01.2000 - 01.2003
Guest Services Manager
Holiday Inn City Center
01.1998 - 01.2000
Rooms Division Manager
St.Clair Inn
01.1996 - 01.1998
Front Office Manager
Holiday Inn Gurnee
01.1995 - 01.1996
Crowne Plaza Hotel
01.1994 - 01.1995
Housekeeping Manager
Hyatt Regency
01.1990 - 01.1994
Bachelor of Commerce -
Associate Degree University of Minnesota
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