
Seasoned security professional with a proven track record of effectively leading and managing security operations, ensuring the safety and protection of personnel and assets. Adept at overseeing teams, implementing security protocols, and responding to emergencies with poise. Strong communicator and mentor, committed to fostering a culture of preparedness, teamwork, and continuous improvement.
**Corporate Security Management and Leadership**
- Led a team of up to 30 Customer Service & Security Specialists and Supervisors to ensure round-the-clock corporate security coverage.
- Recruited, trained, and onboarded new employees, fostering a skilled workforce.
- Effectively assigned tasks, provided clear directions, and evaluated team performance.
- Recognized and rewarded top-performing employees while addressing concerns and resolving issues.
- Mentored team members to enhance skills, promoting professional growth and development.
**Emergency Response and Communication**
- Managed emergency and non-emergency communications through radio dispatch, phone, and email.
- Swiftly responded to safety and security incidents, including medical emergencies, administering first aid, CPR, and AED as certified.
- Collaborated with internal stakeholders to address staffing gaps and ensure seamless operations.
- Employed strong communication skills to convey vital information to both team members and management.
**Operations and Process Improvement**
- Monitored and maintained accurate timekeeping records, streamlining administrative scheduling.
- Equipped the team with necessary tools and resources for optimal performance.
- Developed and implemented corporate security policies, fortifying the organization's safety measures.
- Created and imparted emergency response plans, ensuring preparedness across the team.
- Managed security incidents and conducted thorough investigations to maintain a secure environment.
**Training and Development**
- Designed and delivered comprehensive security training programs to enhance employee capabilities.
- Cultivated a culture of continuous learning by providing regular feedback and evaluations.
- Introduced security metrics and reporting, enabling data-driven decision-making.
**Personnel Management and Recruitment**
- Conducted candidate interviews for employment and promotion opportunities, ensuring the right fit for the team.
- Conducted personnel investigations regarding policy and conduct violations, offering corrective actions and improvement plans.
- Demonstrated proficiency in human resources procedures and compliance.
**Additional Responsibilities**
- Demonstrated flexibility and adaptability by successfully fulfilling all other assigned duties.