ABDUL IMTIAAZ
Proactive IT Support Analyst / Team Lead / Asset Management
El Segundo,CA
Summary
Highly experienced and dedicated computer support professional with a proven track record of providing exceptional technical support and troubleshooting services. Skilled in diagnosing and resolving complex hardware, software, and network issues. Strong customer service orientation and ability to effectively communicate with diverse end-users. Seeking a challenging role to leverage my expertise and contribute to the success of an organization.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Team Lead- Asset Specialist
WARNER BROS DISCOVERY- TENTIAL SOLUTIONS
Burbank, CA
04.2023 - Current
- Audit Planning: Develop and execute comprehensive audit plans for IT asset management across the organization
- Collaborate with relevant stakeholders to understand business objectives, compliance requirements, and risk factors associated with IT assets
- Asset Identification and Documentation: Establish and maintain accurate records of all IT assets; conduct physical inventories, verifying their existence, ownership, and location and adding new assets to the system
- Process Improvement: Assess and enhance IT asset auditing processes to ensure efficiency and accuracy
- Reporting and Communication: Prepare comprehensive audit reports and presentations summarizing audit findings
- Communicate audit results to management, stakeholders, and relevant departments, ensuring clarity and understanding
- Team Leadership:
- Provide guidance and support to IT asset auditors
- Assign tasks, monitor progress, and ensure timely completion of audits
- Foster a collaborative and positive work environment, encouraging professional development and knowledge sharing.
Technical Team lead
BLUUM
Los Angeles, CA
11.2021 - 02.2023
- Managing, guiding, and mentoring the technical team
- Maintaining the IT assets and spare parts stock
- Hardware support for the company sold chrome books and notebooks for school districts in southern states
- White-gloving, asset tagging, and documenting the company sold School district IT assets.
IT System Analyst
DATAFACTION
Los Angeles, CA
07.2019 - 01.2021
- Provided technical support for all clients on Datafaction software products and achieved user satisfaction
- Maintained accurate and detailed logs within the established ticketing system (SALESFORCE)
Senior It Technician
QATAR PETROLEUM
06.2004 - 03.2019
- Provide advanced technical support to end-users, resolving complex hardware, software, and network issues promptly and efficiently
- Diagnose and troubleshoot problems using a systematic approach to identify root causes and implement effective solutions
- Install, configure, and upgrade operating systems, software applications, and hardware components
- Custom imaged, distributed, Installed, repaired, and maintained multi-vendor systems, including DELL, HP, and other brands
- Basic administer and maintain network infrastructure, including routers, switches, and wireless access points
- Collaborate with cross-functional teams to plan and execute IT projects, ensuring seamless implementation and minimal disruption to operations
- Collaborated with vendors to resolve hardware and software-related issues and ensure timely resolution
- Develop and maintain documentation of support procedures, troubleshooting steps, and resolutions for knowledge sharing and reference
- Maintained accurate and detailed logs within the established ticketing system (AXIOS)
- Maintained accurate records of hardware and software inventory, ensuring efficient asset management
- Train end-users on software applications, security best practices, and efficient computer usage
- Provide exceptional customer service by addressing inquiries, concerns, and technical issues with professionalism and empathy
- Provided complete IT support for QP-sponsored conferences and career fairs and delivered products promptly.
Pc Clinic Technician
PLUGINS U.A.E
06.2001 - 05.2004
- Provided technical support for the vendor hardware, including but not limited to; IBM, HITACHI, LENOVO, ACER, FUJITSU-SIEMENS, TOSHIBA, and DELL
- Communicated with customers to resolve complaints by identifying issues, malfunctions, or the need for further customer education
Hardware Engineer/Lecturer
COMPUBASE
01.2001 - 06.2001
- Diagnosed and repaired hardware/software with desktops, laptops, notebooks, netbooks, monitors, and tablets
- Lectured and trained administrators, educational coordinators, teachers, and students on using and troubleshooting computer hardware.
Computer Technician
GULF COMPUTER CENTRE
06.1998 - 11.2000
- Performed detailed diagnostics, repairs, & testing of various desktops, laptops, tablets, & all-in-one
- Built the computer systems.
Senior Field Officer
COMPUTER LINK LTD
12.1996 - 06.1998
- Provided premium customer service for Epson’s range of products
- Troubleshoot and repaired Epson’s products, including printers, cameras, computers, and scanners
- Trained and facilitated all junior field officers in hardware and software.
Education
Master of Business Administration – MBA -
University Of Wolverhampton England
ENGLAND 01.2017 - 05.2018
BBA - Strategic Management And Leadership (L7)
PEARSON
UK 05.2015 - 05.2017
Diploma - Electronics
Badulla Technical College
01.1995 - 05.1996
Skills
Critical/Creative Thinkingundefined
Certification
Colombo Institute of Technology (CIT), Sri Lanka. - Diploma in Computer Studies
Timeline
Team Lead- Asset Specialist
WARNER BROS DISCOVERY- TENTIAL SOLUTIONS
04.2023 - Current
Technical Team lead
BLUUM
11.2021 - 02.2023
IT System Analyst
DATAFACTION
07.2019 - 01.2021
Master of Business Administration – MBA -
University Of Wolverhampton England
01.2017 - 05.2018
BBA - Strategic Management And Leadership (L7)
PEARSON
05.2015 - 05.2017
Senior It Technician
QATAR PETROLEUM
06.2004 - 03.2019
Pc Clinic Technician
PLUGINS U.A.E
06.2001 - 05.2004
Hardware Engineer/Lecturer
COMPUBASE
01.2001 - 06.2001
Computer Technician
GULF COMPUTER CENTRE
06.1998 - 11.2000
Senior Field Officer
COMPUTER LINK LTD
12.1996 - 06.1998
Diploma - Electronics
Badulla Technical College
01.1995 - 05.1996
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