Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdul Jalil

Brooklyn ,NY

Summary

Dedicated Shift Leader with 9 plus years of experience in the food industry. Skilled in staff management, training, and creating a welcoming environment for customers. Proven ability to drive team performance and enhance operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Supervisor

OTG- LaGuardia Airport (Starbucks)
Queens, USA
06.2022 - Current
  • Manage cash handling procedures, including opening and closing registers, ensuring accuracy in cash transactions
  • Effectively communicate with team members and store management regarding operational updates, performance metrics, and customer feedback
  • Train new team members on Starbucks policies, procedures, and standards, fostering a culture of continuous learning and development
  • Oversee daily store operations, including opening and closing procedures, ensuring adherence to Starbucks standards for quality, service, cleanliness, and safety

Shift Supervisor

Dunkin Donuts & Baskin Robbins
Manhattan, USA
03.2017 - 05.2023
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Performed cash-handling duties such as counting money, balancing registers, and preparing bank deposits.

Cashier

Juniors
Brooklyn, USA
03.2015 - 02.2017
  • Delivered great customer service to patrons using active listening and engagement skills.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Processed returns and exchanges of merchandise by store policies.
  • Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed

Education

High School Diploma -

Midwood High School
2839 Bedford Ave
09-2016

Skills

  • Strategic planning
  • Training the team
  • Operations management
  • Financial Management
  • Food safety guidelines
  • Teamwork
  • Cash handling
  • Consulting
  • Sales monitoring

Certification

NY health department food certified

Timeline

Shift Supervisor

OTG- LaGuardia Airport (Starbucks)
06.2022 - Current

Shift Supervisor

Dunkin Donuts & Baskin Robbins
03.2017 - 05.2023

Cashier

Juniors
03.2015 - 02.2017

High School Diploma -

Midwood High School

Similar Profiles

CREATE PROFILE
Abdul Jalil