Abdul Jallow
Stafford,VA
Summary
Qualified with a solid background in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to the prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies. Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, also Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Jr Level System Admin/Server Maintenance
DynamicTechAcademy
- Provided first-level technical support to end-users, addressing hardware, software, and network issues
- Diagnosed and resolved technical problems through effective troubleshooting and problem-solving techniques
- Collaborated with cross-functional teams to escalate and resolve complex issues on time
- Conducted regular system and software updates, ensuring all devices were up-to-date with the latest security patches and features
- Successfully utilized automation tools (Ansible)
- Completed numerous projects and task that included network configuration using nmtui command and touch command, Created hard disk on new or badly built servers then mounted files on said hard disk with LVM Standard Partitioning
Security Guard
Germanna Community College
06.2024 - 08.2024
- Assisted senior security guards in performing site patrols to ensure the safety of buildings, grounds, and personnel
- Monitored security cameras, alerting supervisors to suspicious activities and potential threats
- Ensured access control by verifying identification, conducting bag checks, and directing visitors to appropriate locations
- Provided customer service to visitors and employees, offering directions and general assistance
- Drafted daily activity and incident reports for management review
- Assisted in emergency evacuations and first response actions, including administering basic first aid as necessary
- Strong observational and surveillance skills
- Ability to handle conflict in a calm, controlled manner
- Excellent communication and interpersonal skills
- Ability to work independently or as part of a team
- Familiarity with security systems, including alarms and surveillance cameras
- Quick decision-making and problem-solving abilities
- Knowledge of safety protocols and emergency procedures
Vehicle Dispatch & Inventory Clerk
Genesis Logistics Transportation Services
01.2024 - 08.2024
- Delivered excellent customer service by assisting internal and external stakeholders with vehicle and equipment inquiries
- Managed clerical tasks such as scheduling, data entry, and ensuring accurate documentation for various departments
- Maintained and updated a comprehensive database for tracking assigned vehicles and equipment, ensuring all inventory records were current
- Accurately logged newly assigned vehicles and equipment, ensuring proper documentation was received and entered into the system
- Retrieved and analyzed computerized vehicle inventory records to maintain detailed logs of vehicle conditions, mileage, and service history
- Supported maintenance efforts by coordinating and scheduling routine vehicle inspections and repairs
- Reviewed customer job orders to verify accuracy and ensure that all necessary qualifications, licenses, and documentation were in place before dispatching vehicles or equipment
- Entered customer and dispatch details into a computerized database to ensure proper record-keeping
- Improved the accuracy of vehicle inventory records by developing a streamlined system for tracking condition, mileage, and service dates, reducing errors by 15%
- Assisted in reducing vehicle downtime by 20% by effectively coordinating timely maintenance and ensuring accurate dispatching of qualified operators
- Played a key role in maintaining a 100% accuracy rate in reviewing customer job orders, ensuring all necessary documents were in place before dispatch
Security Officer
Hanbor Enterprise
03.2022 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Delivery Driver
Instacart/Doordash
12.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Store Cashier/ Stock associate
CVS Health
08.2021 - 11.2021
- Accurately processing cash, credit, and mobile payments, providing change, and managing register discrepancies
- Becoming proficient in using the store's POS system to process sales, issue receipts, and track inventory
- At the end of a shift, ensuring the register balances and all transactions are accounted for
- Restocking shelves with products, ensuring items are organized and accessible to customers
- Conducting regular inventory checks to ensure that products are in stock, properly labeled, and in good condition
- Ensuring that products are rotated so that older items are sold first, especially perishable items like food or medications
- Handling and organizing inventory shipments, verifying product counts, and ensuring products are stored correctly
- While not dispensing medications, I gained experience in verifying prescriptions, assisting customers with over-the-counter medication questions, or directing them to the pharmacy
- Understanding basic pharmacy processes and terminology and supporting the pharmacist with clerical tasks, such as filing prescriptions or managing patient records
Food Service Worker
Big Buns Damn Good Burgers
04.2021 - 08.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Food Service Worker
McDonald's
10.2020 - 03.2021
- Effectively interacting with customers, listening to their needs, and addressing concerns or complaints
- Handling difficult or upset customers with professionalism, diffusing tension, and providing solutions
- Managing multiple customer orders and requests at once, often in a fast-paced environment
- Offering additional items or upgrades to customers in a way that enhances their experience and increases sales
- Collaborating with coworkers (cashiers, kitchen staff, etc.) to ensure smooth operation and excellent service
Construction Worker
Pierpoint Construction, Inc.
05.2020 - 08.2020
- Skills related to laying bricks, stones, and blocks, as well as understanding mortar, adhesives, and structural elements
- Pouring, finishing, and curing concrete for foundations, slabs, driveways, and other structures
- Installing roofs, shingles, waterproofing, and understanding different roofing materials and techniques
- Mastery of various hand and power tools like saws, drills, hammers, levels, and more
- Learning industry safety standards, including how to work with heavy equipment, scaffolding, and hazardous materials
- Using tools like levels, tape measures, and laser levels to ensure proper alignment and structure
- Some positions may involve knowledge of basic electrical wiring, installation, and plumbing systems
- Learning how to build structures, install doors, windows, and trim, and work with various types of wood and other materials
- Supported masonry work, resulting in strong foundations for various construction projects.
- Participated in demolition projects, effectively clearing spaces for new construction development efforts.
Education
Associate's Degree - Associate of Arts And Sciences
Germanna Community College
Fredericksburg, VA08.2024
Advanced Studies Degree -
Brooke Point High School
Stafford, VA06.2021
Skills
- Customer Service
- Clerical Support
- Inventory Management
- Data Entry
- Dispatch Operations
- Computerized Systems
- Server Building
- Cloud Platforms
- Networking
- Programming
- Operating Systems
- Linux Server Administration
- Virtualization tools
- System Installation
- Configuration
- Technical Troubleshooting
- Incident Management
- Backup & Disaster Recovery
- System Updates
- Patch Management
- Troubleshooting
- Debugging
- Hardware Support
- Software Support
- Communication Skills
- Remote Desktop Support
- Website Development
- Business Oriented
- Solution Development
- Technical Sales
- Consulting
- Team Building
- Cross-Functional Team Leadership
- Construction
- Effective Communication
- Team Collaboration
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved badly configured servers which led to a more functional use for our client.
Freelanceprojects
Designed and uploaded a website for a family business, including one for a successfully active cleaning business filtering up to 24 requests per minute as of recently.
Certification
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Amazon Web Services (AWS) Certified Solutions Architect – Associate - Amazon Web Services, Inc.
- Red Hat Certified System Administrator (RHCSA) - Red Hat, Inc.
- VMware Certified Professional - Network Virtualization (VCP-NV) - VMware, Inc.
Timeline
Security Guard
Germanna Community College
06.2024 - 08.2024
Vehicle Dispatch & Inventory Clerk
Genesis Logistics Transportation Services
01.2024 - 08.2024
Security Officer
Hanbor Enterprise
03.2022 - 12.2023
Delivery Driver
Instacart/Doordash
12.2021 - 01.2022
Store Cashier/ Stock associate
CVS Health
08.2021 - 11.2021
Food Service Worker
Big Buns Damn Good Burgers
04.2021 - 08.2021
Food Service Worker
McDonald's
10.2020 - 03.2021
Construction Worker
Pierpoint Construction, Inc.
05.2020 - 08.2020
Jr Level System Admin/Server Maintenance
DynamicTechAcademy
Associate's Degree - Associate of Arts And Sciences
Germanna Community College
Advanced Studies Degree -
Brooke Point High School
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