Summary
Overview
Work History
Education
Skills
Timeline
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Abdul Jones

Tucson,AZ

Summary

Professional driver with focus on safety and efficiency in transportation logistics. Extensive experience in navigating diverse routes and managing delivery schedules with precision. Known for excellent teamwork and flexibility, adapting to changing demands and ensuring seamless operations.

Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.

Overview

9
9
years of professional experience

Work History

CDL Class A Driver

Hi Pro Inc
03.2023 - Current
  • Conducted post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for prompt resolution.
  • Increased customer satisfaction by providing exceptional service during pickup and delivery interactions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Ensured vehicle safety with regular maintenance checks, resulting in reduced breakdowns and increased reliability.
  • Maintained timely deliveries by effectively managing schedules and prioritizing tasks according to client needs.
  • Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for CDL Class A drivers.
  • Operated with safety and skill to avoid accidents and delays.
  • Responded quickly to unexpected challenges such as inclement weather or traffic disruptions, adapting strategies accordingly to maintain delivery commitments without jeopardizing safety standards.
  • Helped maintain a high safety record within the company by consistently following established driving procedures and protocols.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Supervisor

VXI Global Solutions - Tucson
01.2019 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Customer Service Representative

VXI Global Solutions - Tucson
11.2015 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

No Degree - Computer Numerically Controlled (CNC) Machinist Technology

Pima Community College
Tucson, AZ

Skills

  • Vehicle Inspection
  • Tractor Trailer Driving
  • Planning Abilities
  • Equipment Inspection
  • Customer Satisfaction
  • Following Regulations
  • Air Brake Certification
  • DOT Compliance
  • Prevention Techniques

Timeline

CDL Class A Driver

Hi Pro Inc
03.2023 - Current

Supervisor

VXI Global Solutions - Tucson
01.2019 - 03.2023

Customer Service Representative

VXI Global Solutions - Tucson
11.2015 - 01.2019

No Degree - Computer Numerically Controlled (CNC) Machinist Technology

Pima Community College

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Abdul Jones