Abdul kamara
Brooklyn,NY
Summary
Resourceful Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Helpdesk Technician
FR8BUKYN
01.2019 - Current
- Responding to inquiries, answering phone calls and emails from staff members seeking technical assistance
- Provided basic troubleshooting for hardware, software and network issues
- Notified managers of repairs that required immediate attention
- Responsible for the day-to-day management of printers and copiers
- Imaging and configuring desktops, laptops, tablets and iPads
- Managed tickets on JIRA system
- Assisted with configuring, networking, and troubleshooting rental laptops and printers for offsite events
- Physical setup, installing and supporting workstations and printers.
Help Desk Technician
National Urban League
New York
02.2013 - 05.2019
- Ran diagnostic programs to resolve problems with applications or hardware devices.
- Supported remote desktop connections for users requiring assistance offsite.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Installed operating system updates as required by company policy.
- Managed user accounts including passwords resets, account creation and deletion.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Repaired damaged cables or replaced defective components as necessary.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Associate -
Katharine Gibbs College
New York, NYSkills
- Remote Support
- Software Installation
- Issue Resolution
- Troubleshooting and diagnosis
- User Support
- Software Updates
Awardsandacknowledgements
- You delivered that big presentation to rave reviews.
- Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is!
Certification
- A+ Certified Hardware/Networking
- Useable Security Certification
Timeline
Helpdesk Technician
FR8BUKYN
01.2019 - Current
Help Desk Technician
National Urban League
02.2013 - 05.2019
Associate -
Katharine Gibbs College