ABDUL-KARIM MUHAMMAD
Baltimore,USA
Summary
Highly experienced and results-oriented commercial and SMB security sales professional with over a decade of expertise in SaaS products, currently specializing in Security Technologies for both commercial and small business facilities. Proficient in market and industry analysis, product knowledge, sales strategy development, contract negotiation, and effective sales cycle management. Consistently surpasses sales and account performance targets, executes successful marketing campaigns, maintains high customer satisfaction ratings, and identifies growth opportunities through in-depth market research. Adept at training and mentoring sales teams and cultivating strong relationships with C-level decision-makers.
Overview
19
19
years of professional experience
Work History
Small Business Solutions Advisor
ADT
02.2025 - Current
- Build relationships with customers as a subject matter business security expert and trusted advisor, manage business-cycles, identify solution use cases, and influence direction of accounts.
- Deliver against quota and achieve business and growth goals while forecasting and reporting territory business
- Responsible for contacting 40 clients a day and visiting 15
- Currently Streamlining Territory Operations and prioritizing tasks to allow increased revenue to be generated organically.
- Work with ADT accounts and cross-functional teams (e.g., Customer Engineering, Installation, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, motivate pipeline and business growth, close agreements, understand the the customer, and provide positive prospect and customer experience.
- Construct and execute a territory development plan.
- Work with multiple customers and opportunities, understand each customer’s Security technology footprint and strategy, growth plans, business motivators, participants, and how they can transform their business using ADT's Security technologies.
COMMERCIAL ENERGY ACCOUNT EXECUTIVE
Mantis Innovation Corporation
01.2024 - Current
- Enhance efforts to boost market share by igniting interest and stimulating demand for comprehensive energy efficiency, solar, and commodity purchasing solutions.
- Identify, prospect, and cultivate effective selling strategies to secure new businesses, driving revenue growth in the territory.
- 75 Calls a day, 2-5 presentations 45% Closing Ratio
- Nurture and manage a robust pipeline of prospects and potential clients, ensuring opportunities for business expansion.
- Establish relationships with new customers and existing clients, bolstering loyalty and enhancing customer retention rates.
- Foster influential connections with C-level executives, strategically broadening market presence into prominent, large-scale accounts, with a specific emphasis on electricity and gas commodities for commercial facilities.
OUTSIDE SALES REPRESENTATIVE & TERRITORY MANAGER
Unifirst Corporation
05.2023 - 02.2024
- Led and streamlined the onboarding process, ensuring a smooth and efficient transition for clients, resulting in improved customer satisfaction and retention rates.
- Implemented a uniform try-for-size initiative, enhancing client experience, contributing to cost savings, and increasing profitability.
- Developed uniform solutions, showcasing expertise in project management and achieving operational excellence.
- Identified and engaged decision-makers, resulting in a 40% expansion of the qualified prospect list for the Baltimore Territory within just 5 months.
- Pioneered a novel uniform strategy for business, which not only streamlined operations but also played a pivotal role in opening up the territory for the establishment of a new geographic platform.
OUTSIDE SALES REPRESENTATIVE
Cirrus Systems, Inc.
01.2022 - 05.2023
- Surpassed all target sales and account performance metrics since hire. Accelerated territory results by fostering and maintaining robust business relationships and implementing effective sales strategies using a multi-touch approach.
- Coordinated marketing campaigns and executed technical proposals, increasing lead generation and conversion rates.
- Recorded high customer satisfaction ratings through consistent communication and follow-up with clients.
- Delivered goals by analyzing buying patterns and scheduling meetings with executive-level decision-makers. Prospected new customers and identified profitable channels. Tracked competitor offerings to stay ahead of the curve.
QUALITY ASSURANCE REPRESENTATIVE
Sales Partners, Inc.
07.2021 - 12.2021
- Achieved daily interaction with 30+ business owners, imparting in-depth knowledge of American Express's strategic advantages and facilitating growth.
- Executed diverse methodologies to ensure high-quality representation of American Express services. Persuaded store owners to maximize visibility to the customer base, enhancing strategic partnerships and customer relationships.
ENGAGEMENT MANAGER, VERIZON SPECIALIST CAMPAIGN
USTCI Verizon
12.2018 - 06.2021
- Achieved increased sales of Verizon FiOS in apartment, condominium, and multi-dwelling units through effective market and sales strategies. Implemented successful sales strategies for B2C and B2B markets, incorporating SaaS and SEO best practices.
- Ideated innovative strategies for generating sales and increasing Verizon FIOS penetration within assigned properties, resulting in a significant increase in market share.
- Developed 14 sales reps, mentoring in consultative sales and closing techniques that resulted in a highly successful sales team.
VARIOUS PROJECT ROLES
Swarm Sales Agency
05.2006 - 08.2018
- Developed and executed highly effective sales campaigns, significantly increasing customer acquisition and retention.
- Increased customer satisfaction and higher conversion rate of sales leads. Provided green energy and solar consultations, resulting in a significant increase in solar installations and energy savings.
Regional Sales Manager, Assignment: Verizon Fios Campaign
Neptique, LLC
05.2017 - 11.2017
- Created action plans to sell products and services, resulting in high customer satisfaction rates.
- Provided valuable insights into market trends and customer behaviors, leading to the development of effective sales strategies.
- Exceeded project assignments and goals, receiving accolades from leadership for exceptional performance and outstanding results.
Sales Manager, Assignment: UBI, LLC
Neptique, LLC
06.2016 - 05.2017
- Spearheaded a team of 8-12 energy consultants and facilitated purchasing and selling energy products.
- Exceeded performance expectations, achieving high revenue generation and profitability levels for the organization.
Sales Manager, Assignment: Sears Electronic Department
Action Link, Inc.
10.2013 - 01.2014
- Achieved #1 ranking among 12 sales managers by expertly proposing, implementing, and executing sales, marketing, and advertising campaigns.
- Built and maintained a robust and sustainable network of buyers from Maryland and Delaware areas.
TELECOM B2B SALES EXECUTIVE
RCN Corporation / Star Power Communications
07.2012 - 12.2013
DIRECT SALES REPRESENTATIVE
Comcast Corporation / Xfinity
12.2010 - 07.2012
Education
High School Diploma -
Dover High School
Dover, DESkills
- Strategic Sales Planning
Marketing Strategy
Contract Negotiation
Sales Cycle Management
Education And Professional Development
Sales Force Management, Search Engine Marketing, Display Marketing, Google AdWords, High School Diploma, Dover High School, Dover, DE
Core Expertise
- Commercial Energy Sales
- SaaS Products
- Electricity & Gas Commodities
- Market & Industry Analysis
- Product Expertise
- Strategic Sales Planning
- Marketing Strategy
- Contract Negotiation
- Sales Cycle Management
- Stakeholder Relationship Building
- Operations Leadership
- Business Management
- Proposal Development
- Strong Presentation & Negotiation Skills
- Exceptional Verbal & Written Communication
- Customer Focus
Timeline
Small Business Solutions Advisor
ADT
02.2025 - Current
COMMERCIAL ENERGY ACCOUNT EXECUTIVE
Mantis Innovation Corporation
01.2024 - Current
OUTSIDE SALES REPRESENTATIVE & TERRITORY MANAGER
Unifirst Corporation
05.2023 - 02.2024
OUTSIDE SALES REPRESENTATIVE
Cirrus Systems, Inc.
01.2022 - 05.2023
QUALITY ASSURANCE REPRESENTATIVE
Sales Partners, Inc.
07.2021 - 12.2021
ENGAGEMENT MANAGER, VERIZON SPECIALIST CAMPAIGN
USTCI Verizon
12.2018 - 06.2021
Regional Sales Manager, Assignment: Verizon Fios Campaign
Neptique, LLC
05.2017 - 11.2017
Sales Manager, Assignment: UBI, LLC
Neptique, LLC
06.2016 - 05.2017
Sales Manager, Assignment: Sears Electronic Department
Action Link, Inc.
10.2013 - 01.2014
TELECOM B2B SALES EXECUTIVE
RCN Corporation / Star Power Communications
07.2012 - 12.2013
DIRECT SALES REPRESENTATIVE
Comcast Corporation / Xfinity
12.2010 - 07.2012
VARIOUS PROJECT ROLES
Swarm Sales Agency
05.2006 - 08.2018
High School Diploma -
Dover High School
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