ABDUL KARIM IMURAN
Hamburg,Germany
Summary
Dynamic professional with a proven track record in IT helpdesk support and customer service at Adambas. Expertise in technical troubleshooting and CRM management, utilizing strong analytical skills to resolve complex issues efficiently. Focused on enhancing customer satisfaction through effective communication and a customer-centric approach.
Overview
7
7
years of professional experience
Work History
Customer Service & Technical Support Representative
Adambas
Hamburg
01.2024 - 01.2025
- Resolved customer inquiries with professionalism and technical accuracy.
- Assisted with the onboarding of new clients and provided product training.
- Managed customer data through CRM systems and tracked support tickets.
- Collaborated with product and tech teams to escalate issues when needed.
Online Marketing Assistant / Digital Support
Evgor
Istanbul
05.2018 - 05.2022
- Managed and scheduled content for social media platforms (Facebook, Instagram, LinkedIn).
- Used email marketing tools (e.g., Mailchimp) to create campaigns and analyze results.
- Updated company website content using WordPress.
- Assisted with SEO optimization and tracked performance using Google Analytics.
Education
Google IT Support Professional Certificate -
Coursera
Digital Marketing Fundamentals -
Google or HubSpot
Skills
- IT Helpdesk & Technical Support
- Windows & Linux System Administration
- Hardware & Software Troubleshooting
- Network Setup & Maintenance
- Customer Relationship Management (CRM)
- Digital Marketing & Social Media Management
- SEO & Email Campaigns
- Google Workspace, Microsoft 365, WordPress
- Cloud Services
- Virtualization
- System Configuration
- Disaster Recovery
- Network Administration
- Data Storage Technologies
- Systems Administration
- User Accounts
- Servers
- Active Directory
- Lightweight Directory Access Protocols (LDAP)
- Cloud Infrastructure
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- Team collaboration and leadership potential
- Customer-focused and empathetic
- Time management and task prioritization
- Quick learner and adaptability to new technologies
- Conflict resolution and patience under pressure
- Attention to detail and process-oriented thinking
- Ticket resolution
- Technical troubleshooting
- Customer service
- Effective communication
- Social media management
- Website management
- Email marketing
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Turkish
Professional
German
Limited
References
References available upon request.
Timeline
Customer Service & Technical Support Representative
Adambas
01.2024 - 01.2025
Online Marketing Assistant / Digital Support
Evgor
05.2018 - 05.2022
Google IT Support Professional Certificate -
Coursera
Digital Marketing Fundamentals -
Google or HubSpot
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