Summary
Overview
Work History
Education
Skills
Professional Proficiencies
Timeline
Generic

Abdul Ladha

Sugar Land

Summary

Dynamic Operations Manager with a proven track record at Amazon.com, adept at driving process optimization and team building. Expert in project management and data analysis, consistently exceeding throughput goals while fostering a culture of continuous improvement. Skilled in cross-functional collaboration, delivering impactful results in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Operations Manager III

Amazon.com, Inc
08.2023 - Current
  • Lead large-scope projects with site and regional impact
  • Partner with cross functional teams to achieve stakeholder needs and ensure daily business objectives are being met
  • Drive optimization and simplification in fulfillment processes to improve safety, production, quality and reduce cost
  • Oversee day to day operations ensuring compliance with company policies and regulations
  • Identify, define and monitor key operating metrics along with course correction measures to meet business objectives
  • Foster a culture of teamwork, accountability, and continuous improvement
  • Lead, train, and mentor staff to maximize performance and professional growth
  • Support, mentor, and motivate your salaried and hourly workforce
  • Build and execute productivity plans through forecast reviews, determining productivity

Area Manager II

Amazon.com, Inc
04.2021 - 08.2023
  • Lead and developed a team of 2 Process Assistants, 50 associates in a fast paced and high volume department
  • (4 Process Assistants and 150+ associates during Peak) and provided direction and feedback hourly in order to improve work performance, identify strengths, and harness skill sets to run an effective shift in the IB department
  • Exceeded Hourly throughput by 3% and overall department throughput by 2% when compared to all other shifts by working with leadership team to consistently engage bottom performers and eliminate barriers every hour
  • Acted as Inbound Stow SME amongst team of 6 Area Managers helping develop newer area managers and identifying barriers daily to improve overall shift throughput hours while maintaining company policies and standards
  • Make labor/work adjustments during shift to hit daily volume, rates and cost
  • Identify potential risks and develop mitigation strategies to ensure business continuity
  • Lead reactive (customer order) project for the IB department
  • Increase reactive completion on time by 30% for the shift and 17% higher completion rate for the department
  • Only missing 2% as a department compared to 20%

Supply Chain/Procurement Manager

KBR INC
Houston
08.2019 - 02.2021
  • Direct buying and procurement with Engineering and Procurement Companies (EPC) and large oil and gas companies
  • Establish trusted and reliable partnerships with vendors and clients and maintain positive relationships
  • Earned trust from senior managers for responsibility of managing high value projects
  • Consistently being top performer bringing in large revenue on all projects
  • Coordinate with vendors for logistics on POs and provide accurate logistics information to buyers
  • Communicate effectively to all buyers related to a PO and ensure all projects are being completed in a timely manner
  • Manage day to day procurement process for purchases from $50,000 to $500,000

Customer Service Lead

Allied Fittings
12.2018 - 07.2019
  • Monitor performance of Customer Experience staff and operations to assure adherence to established standards
  • Ensure all customer POs and MTRS are being sent prior to shipment of product
  • Contributed to customer satisfaction and OTD by processing paperwork and packing labels to logistics
  • Work collaboratively with logistics team to help ensure that all customer orders are being shipped on time
  • Develop creative solutions aimed at achieving the highest industry standards of customer service while adhering to strategic goals and objective

Education

Bachelor of Science - Supply Chain Management, Business Administration

University of Houston
05.2020

Skills

  • Project management
  • Process optimization
  • Data analysis
  • Supply chain management
  • Team building
  • Employee training
  • Customer service
  • Strategic planning
  • Risk assessment
  • Performance monitoring
  • Budget management
  • Cross-functional collaboration
  • Continuous improvement
  • Interpersonal skills
  • Team collaboration
  • Time management
  • Operations management
  • Policies and procedures implementation
  • Lean manufacturing and design
  • Policy/program development
  • Logistics management
  • Multitasking
  • Purchasing and planning
  • Cross-functional team management
  • Performance evaluation and monitoring
  • Data evaluation
  • Business planning

Professional Proficiencies

  • Operations safety standard
  • Benchmark standard for Amazon FC network
  • Customer experience Management
  • Process Analysis and integration
  • Budgeting and Cost Control
  • Labor Planning and forecasting
  • Inter/Intra department communication

Timeline

Operations Manager III

Amazon.com, Inc
08.2023 - Current

Area Manager II

Amazon.com, Inc
04.2021 - 08.2023

Supply Chain/Procurement Manager

KBR INC
08.2019 - 02.2021

Customer Service Lead

Allied Fittings
12.2018 - 07.2019

Bachelor of Science - Supply Chain Management, Business Administration

University of Houston

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Abdul Ladha