Overview
Work History
Education
Skills
References
Timeline
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Abdul-Lateef Audu

Van Nuys,CA

Overview

3
3
years of professional experience

Work History

Gardenia Hostess

02.2018 - 10.2020
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Provided excellent customer service by addressing customer needs promptly.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Maintained a clean and organized dining area.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Assisted staff by serving food and beverages or bussing tables.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.

Customer service representative

Oregon Family Christmas Trees Inc.
Los Angeles, California
12.2019 - 01.2020
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Arts - Interdisciplinary Studies

Western Kentucky University
Bowling Green, KY
12-2023

Skills

  • Communication
  • Teamwork
  • Problem-solving
  • Leadership
  • Adaptability
  • Creativity
  • Guest Engagement
  • Positive and professional
  • Flexibility
  • Time management

References

References available upon request.

Timeline

Customer service representative

Oregon Family Christmas Trees Inc.
12.2019 - 01.2020

Gardenia Hostess

02.2018 - 10.2020

Bachelor of Arts - Interdisciplinary Studies

Western Kentucky University

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Abdul-Lateef Audu