Customer-focused professional passionate about technology products, delivering outstanding experiences through effective communication and interpersonal skills. Identifies customer needs to recommend additional products and services that enhance satisfaction. Committed to fostering an inclusive environment while demonstrating flexibility and reliability to meet diverse business demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Team Manager
UFC Gym Woodbridge
Iselin, NJ
01.2023 - Current
Sold gym memberships by highlighting program benefits and addressing client needs, contributing to sales and membership growth.
Facilitated onboarding process for new gym members through tour sessions covering facility usage rules and guidelines, enhancing member experience.
Developed training materials for new employee onboarding, streamlining the integration process for new hires.
Coordinated schedules for training sessions and participant availability.
Event Caterer
PrimeTime Hospitality
Brooklyn, NY
09.2023 - 01.2025
Arranged banquet tables with linens, china, glassware, silverware, condiments, and decorations to create an inviting dining experience.
Facilitated efficient setup and breakdown of catering events, ensuring timely service and organization.
Assisted with loading, unloading vehicles before, after catered events; transported food items when required.
Conducted thorough cleanup after catered events, maintaining cleanliness of dishes and surfaces used during service.
Crew Team Member
Dunkin' Donuts
04.2022 - 06.2022
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked front counter, drive-thru and other areas.
Took orders, prepared food and beverages, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Collaborated with team members to complete orders.