Abdul Malik
Richardson,TX
Summary
Purpose-driven Warehouse Manager with 5 years of experience supervising operations. Expert in consistently fulfilling orders on time through outstanding hiring, training and resource management. Personable communicator with strengths in providing useful and constructive employee evaluations to increase efficiency and support employee confidence.
Overview
6
6
years of professional experience
Work History
Warehouse Manager
Formula Life
Allen, TX
01.2022 - Current
- Increased efficiency by providing comprehensive training to current employees and new hires, resulting in improved productivity.
- Led a team of warehouse employees by providing effective training and continuous motivation to consistently meet rigorous schedules and high-performance targets.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Ensured accurate relocation of merchandise by reading computer-generated move tickets, put-away labels, and delivery labels.
- Established and maintained good relations with customers, vendors and transport companies.
- Enhanced annual business plan through strategic modifications to inventory control programs, driven by comprehensive evaluations of production costs and product quality.
- Conducted comprehensive financial analysis in order to facilitate contract negotiations and product investment decisions.
IT Asset Management
Mando technologies
Frisco, TX
12.2020 - 01.2022
- Supervised lifecycle processes pertaining to IT framework.
- Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Ensured the development and maintenance of processes and technology roadmap in line with business objectives.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Implemented standardized procedures and policies for effective organizational asset tracking.
Help Desk Support Specialist
Scale Desk IT
Dallas, TX
07.2019 - 12.2020
- Assisted customers with instructional support and product troubleshooting.
- Determined product deficiencies by reviewing various aspects such as safety, effectiveness and appearance.
- Documented issues in bug tracking system for reporting.
- Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
- Opened service tickets for clients, documenting user information and description of problem.
- Managed the maintenance of detailed audit trail and statistical records for client-reported problems and conditions.
Administrator
Emergency Animal Hospital of Collin County
Plano, TX
05.2018 - 07.2019
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Checked office stock to determine supply levels and maintain inventory.
- Improved office organization by developing filing system and customer database protocols.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Identified needs of customers promptly and efficiently.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Education
Bachelor of Science - Information Technology
The University of Texas At Dallas
Richardson, TX05-2020
Skills
- Software Updates
- Security Protocols
- Employee training and development
- Data Collection
- Document Management
Timeline
Warehouse Manager
Formula Life
01.2022 - Current
IT Asset Management
Mando technologies
12.2020 - 01.2022
Help Desk Support Specialist
Scale Desk IT
07.2019 - 12.2020
Administrator
Emergency Animal Hospital of Collin County
05.2018 - 07.2019
Bachelor of Science - Information Technology
The University of Texas At Dallas