Abdul Mohammed
7-Eleven
Naperville,IL
Summary
Versatile Business Analyst with around 24 years of extensive experience in SDLC, Business process design, and object-oriented analysis, in various domains, but not limited to Health Care and Life Sciences, Mortgage-Backed Securities (MBS), Trading, Variable Income Equities and Fixed Income Securities like Bonds & Mortgage Business. In-depth knowledge of Health Care and Life Sciences domains. Hands-on knowledge on Web-Based Health Care and Life Sciences Solutions. Excellent understanding of Electronic Health Record Solutions and Physician Practice Management Solutions. Experienced in managing and development of Hospital Care Management Solutions. In-depth knowledge of HIPAA (Health Insurance Portability and Accountability Act). Experienced in managing the development of Portfolio Risk Management applications dealing with various investment banking instruments for portfolio management. Significant knowledge of Risk Management, Fixed Income Securities and Swap Markets. Adept in Equities, Bonds, Asset Backed Securities (ABS), Mortgage-Backed Securities (MBS), Credit Default Swaps (CDS), Collateralized Mortgage Obligations (CMO), and Interest Rate Swaps. Experience in Portfolio Performance Measurement – NAV, P&L, computing portfolio returns. Skilled in writing Business Requirement Documents (BRD), Use Cases, and Functional Specifications; well versed in designing various Use Case Diagrams, Activity Diagrams, State Diagrams, and Sequence Diagrams using UML modeling tools such as MS Visio and IBM Rational Software Architect. Extensive experience in documenting existing processes, analyzing Business Requirements, working with Requirements Traceability Matrix, re-engineering business processes, and designing. Facilitated JRP and JAD sessions with the Business user community and the technical team to facilitate the project development process. Project experience includes Project Management, Customer Interaction, and leadership responsibilities. Experienced in change management/ continuous process improvement, business transformation modeling, and customer relationship management. Skilled in working with all phases of SDLC throughout the project life cycle in IBM Rational Method Composer environment and other software methodologies. Skilled in OpenText UFT One, OpenText LoadRunner, OpenText ALM. Excellent communication and interpersonal skills; comfortable speaking to large groups and wide audiences, preparing written communications, and developing presentation material. Flexible & Quick learner, who can adapt and execute in any fast-paced environment. Intermediate skills in Artificial Intelligence and Machine Learning Experience. Applied for Red Teaming Fellowship with 10a Labs, Chicago, IL. Did an internship in AI and Machine Learning in India with Just Dial Limited from 2025-2026 where I developed AI Models improving efficiency 35%, Implemented ML Algorithms enhancing accuracy by 20%, Completed 15+ Deliverables, Analyzed Large Data Sets and improved insights by 40%, collaborated with Data Scientists in several projects; Reduced processing time by 25% by utilizing optimization, Created predictive Models with 95% Accuracy, Conducting A/B Testing and increased engagement by 30% and Automated Data Processing and saved 50+ hours monthly.
24
years of professional experience
Work History
Business Analyst
5 Years 1 Month- Conduct JADs with product owners, stakeholders, and SMEs to determine the business requirements.
- Conduct brainstorming sessions with the IT team and SMEs to determine technical feasibility.
- Study various security protocols involved in banking transactions and whether they can be conducted through the POS terminal.
- Led and mentored a team of 5 system engineers to create mock-up screens and a partial working prototype.
- Author product marketing and technical documents used by internal teams and external clients.
- Created Use cases, activity, and class diagrams that explained the process flow, workflow, and functionality that the system should achieve.
- Assisted the development team with data modeling, and logical and physical models using ER diagrams (entity relationship diagrams).
- Formulated and defined systems scopes and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
- Applied extensive knowledge of the business and industry to develop project specifications and management.
- Interacted with customers to analyze, define, test, and implement business systems.
- Delivered product presentations, drive customer insights, and analyze client-issued RFP
- Environment: IBM Engineering Life Cycle (ELM), SQL, MS Office Suite, Window, IBM DevOps Code ClearCase, ECMAScript, HTML, XML, ASP. Net Core, C#, OpenText UFT One.
Business Analyst
2 Years 10 Months- Articulated business requirements from user interviews and then converted requirements into technical specifications.
- Identified client requirements and defined the business solution and scope of the project based on RUP methodology.
- Prepared and presented these findings using MS Office (MS Word, MS Excel, MS PowerPoint, MS Access) and Rational Suite to the client for decisions on which options to pursue.
- Analysis of HIPAA compliance and took part in discussions for designing the transactions.
- Reviewed business functional requirements with staff in JAD sessions.
- Created Use cases, activity, and class diagrams that explained the process flow, workflow, and functionality that the system should achieve.
- Assisted the development team with data modeling, and logical and physical models using ER diagrams (entity relationship diagrams).
- Formulated and defined systems scopes and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
- Applied extensive knowledge of the business and industry to develop project specifications and management.
- Interacted with customers to analyze, define, test, and implement business systems.
- University of Minnesota Physicians is a premier multi-specialty physician organization that provides quality patient-focused care.
- Environment: Rational Suite, SQL, MS Office Suite, Windows, IBM DevOps Code ClearCase, ECMAScript, HTML, XML, ASP, C#, OpenText UFT One.
Business Analyst
6 Years 1 Month- Facilitated meetings with clients, brokers, and a group of business partners to identify the needs and requirements of the new system, prioritized and organized these requirements systematically, and evaluated and compared potential solutions.
- Participated in the identification, understanding, and documentation of business requirements including the applications capable of supporting those requirements. Collected and documented business processes as well as business rules.
- Comprehensively worked with Users for Requirement Gathering for all the modules of Hospital Care Management Solution and produced initial requirement data to produce User Interface and Business Process Requirements.
- Designed the business requirement collection approach based on the project scope and documented the same in the Business Requirement Document (BRD).
- Extensively used wireframing to design several UI Screens for the Physicians, Surgeons, and Management Staff of the hospital.
- Used UML to draw system requirements with Use Case Diagrams, Use Case Scenarios, Activity Diagrams, and Sequence Diagrams, identified system functionality, and wrote Narratives Use Case for the same.
- Collaborated with Technical Architect to develop both high-level and detailed application architecture to meet business needs.
- Managed deliverables and project documentation such as Business Process Models, Workflow Diagrams, System Usage Matrixes, Problem Definition Documents, Problem/Symptom Reduction analysis documents, and Process Models. Co-authored the Change Management Control plan and the Quality control plan for the QA team.
- Planned, tested, and implemented system enhancements and conversions. Extensively wrote SQL queries for QA testing, and reporting/data validation.
- Monitored Database to ensure integrity and liaised with the QA and UAT teams for bug and defect tracking. Created test scenarios and test plans for the QA team. Created reports to monitor defect tracking and monitoring of the testing process.
- Generated test data for unit testing and system testing; wrote queries/scripts for data analysis and QA report testing. Worked in conjunction with other testers, developers, other team members, and senior managers in validation and testing complex scenarios and projects and in maintenance of Quality Standards in the Project.
- The University of Pennsylvania Health System is dedicated to high-quality patient care and service, advancing medical science through research and educating the next generation of leaders in medicine.
- Environment: Java, Java EE, JDK 8 LTS, ECMAScript, JSF 2.2, Oracle, UML, Windows NT, OpenText UFT One, Rational Suite, MS Office, MS Visio.
Business Analyst
5 Years 5 Months- Created functional and non-functional requirement documents and technical specification documents and delivered within project timelines by conducting user interviews for requirements gathering, analysis, and design.
- Used MS Visio to create use case diagrams, conceptual models, and behavioral diagrams (sequence, collaboration, Activity).
- Conducted JRP and JAM sessions with the stakeholders of the project for requirements analysis and timely status reporting on the project.
- Facilitated application development sessions and walkthroughs between technical and regulatory teams for meeting requirements as well as solving problems daily such as, but not limited to, classifying and documenting new change requirements, dealing with multiple product teams, researching delays, documenting errors and incorporating software enhancements into design documents.
- Interacted with system developers to resolve questions and discrepancies in Business Requirement Documents
- Interacted with the user community to enhance understanding of the business requirements.
- Worked with UML methodology to create activity diagrams and use case diagrams for a better understanding of user requirements.
- Involved in re-engineering the application to increase the performance and accuracy of the system.
- Conducted GAP Analysis created the GAP Analysis document and performed paper prototyping for the interface and usability purposes.
- Performed project planning, project scheduling, and status reporting, cost and time estimation using MS Project.
- Used Visual SourceSafe to make safe alterations to existing code and track changes across users, projects, and time.
- Worked closely with both development and testing teams to improve the quality of the application.
- Worked on Black Box and White Box testing. Experience with QA Methodology and QA Validations to ensure QA Control.
- Conducted training sessions for the users and also prepared user manuals for a better understanding of the designed system for the users.
- Conducted project-related presentations.
- The application deals with Homeowners, Condominiums, Rentals, and Automobile Insurance.
- Environment: Windows 2000, Java/J2EE, Oracle, SQL, PL/SQL, ASP.NET, MS-Project, MS Office Suite, MS Visio, MS Visual Source Safe.
Business Analyst
2 Years 5 Months- Interacted with the Business Owners and SMEs along with Risk Managers and Project Architects, to gather client-specific business requirements and translate them into various business artifacts for the technical team.
- Conducted user interviews and facilitated JRP and JAD sessions to better understand the business domain, requirements, and project scope.
- Created UML diagrams such as Use Cases, Activity Diagrams, and State Chart Diagrams using MS Visio.
- Implemented RUP and followed iterative use case-driven process for requirement documentation and deployment.
- Conducted walk-through sessions with the business users and the stakeholders of the project to facilitate the BRD sign-off process.
- Performed risk analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
- Used RequisitePro to organize and analyze the business requirements that supported compliance with industry-specific requirements and regulations about SOX.
- Gathered the Business Requirements & converted them to various Business Requirement Documents (BRD).
- Assessed the flaws in the existing As-Is system and made clear recommendations for Business Process Improvements (BPI) and incorporated them into future systems (To-Be).
- Developed strategic partnerships with the Business Users to develop a solid knowledge base of the business line, including the business plan, products, and process.
- Facilitated weekly meetings with the review teams to continuously improve the Quality Assurance (QA) process for application development.
- Worked on logical data modeling to represent graphically what the information is about, how to relate it to business concepts, and how to apply business rules to the system.
- Created a Traceability Matrix between the Use Cases (Requirements) and Test Cases, developed a detailed Test plan, Test Cases, and Test scripts for testing the functionality, GUI, and security testing.
- Collaborated with the QA Group to ensure adequate testing of applications both before and after completion, maintained quality procedures, conducted UAT Testing, and ensured that the documentation was in place.
- The Company offers products across the full spectrum of investment classes, ranging from equities, fixed income, and multiple-asset class products.
- Environment: Windows 2000, Java/J2EE, Oracle, SQL, PL/SQL, ASP.NET, MS-Project, MS Office Suite, MS Visio, MS Visual Source Safe.
Business Analyst
1 Year 7 Months- Gathered business requirements from various Subject Matter Experts from the Accounts Department, Loan Managers, Attorneys, and Financial Analysts for a better understanding of the business and IT processes of the current system and the infrastructure needs.
- Authored Business Requirement Document (BRD), Functional Requirement Specification (FRS), and User Requirement Specification (URS) for application development.
- Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders and document analysis, representing them in the Requirements Traceability Matrix (RTM).
- Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams using MS Visio.
- Provided support for the development of a solution utilizing the Rational Unified Process (RUP). Trained and mentored the IT staff in the RUP process, Rational Suite tools, and how they fit into the process.
- Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and conducted JAD sessions with the IT group.
- Created and maintained Change Request in Clear Case and Design and Requirement records in Requisite Pro.
- Performed an Impact Analysis of the major issues affecting the system and a Cost-Benefit analysis of executing a cleanup exercise. Also, devise the strategy to execute the cleanup systematic vs. manual
- Provided training and supported application developers in the use of Change Management and Change Control tools and procedures.
- Integrated the interface into the ASP intranet for accessing the reports. Developed server-side code in ASP.NET. Use of JavaScript for Client-side validation.
- Designed and fine-tuned databases for the application encompassing the creation of tables, triggers, sequences, functions, stored procedures, and normalization.
- Employed XML to channel and exchange information across the application
- Managed and coordinated the QA team to conceptualize the Test Approach, and determine test needs, test environment, test data, resources, and limitations using Load Runner and Win Runner.
- Documenting High and Detail level requirements, Test summary reports, Installation, Troubleshooting, and maintenance procedures.
- Freddie Mac is a company that provides solutions to low and medium-income group people to fulfill their dream of home ownership.
- Environment: Windows 98/NT/2000 Server, MS Office Suite, Oracle, JAVA, J2EE, JavaScript, WebSphere, WinRunner, LoadRunner, HP UX.
Education
Bachelor's - Chemical Engineering
Bachelor's - Computer Science
Skills
Languages: C
SQL
PL/SQL
VB6
Python.
RDBMS: Oracle 26ai
MS SQL Server 2025
MS Access 24
Web Technologies: HTML
ASP.
Operating Systems: Microsoft Windows (all versions)/Windows N T
Oracle Solaris 11.4
IBM AIX 7.3
LINUX Mint 22.3.
Methodologies: OOAD and UML 2.5.1
IBM Rational Method Composer
Intelligent BPR.
Process/Model tool/IDE: IBM Rational Software Architect
MS Project 2024
and MS Visio 2024.
Testing Tools: OpenText UFT One
OpenText LoadRunner
OpenText ALM
Packages: MS Office Suite
Adobe Photoshop
CorelDraw.
AI and Machine Learning: Machine Learning
Deep Learning
Natural Language Processing
Data Analysis
Python
TensorFlow
Neural Networks
Model Optimization
Generative AI
MLflow
SageMaker
AWS
GCP
Azure
Retrieval-Augmented Generation (RAG)
AI Agents
Prompt Engineering
Regression
Classification
Clustering
Ensemble Methods (Random Forests
XGBoost) and Decision Trees.
Data analysis
Requirements gathering
Team collaboration
Microsoft Office Suite
Project management
Microsoft Excel mastery
User acceptance testing
Business process improvement
Workflow Analysis
Strategic planning
KPI tracking
Quality assurance
Pivot tables
SQL proficiency
Database management
Business process mapping
Gap analysis
Risk assessment
Stakeholder management
Systems analysis
Software development life cycle
Business planning
Data mapping
Test case scenarios
Forecasting and planning
Operations management
CRM systems
Operations analysis
Process optimization
Negotiation
Product development
Cost-benefit analysis
Business process modeling
Product management
Customer needs assessment
Web-based reporting tools
Release planning
Staff management
Tableau expertise
Operational reporting
Data mining
Consulting
Technical writing
SAP
HTML and CSS
Needs assessments
Predictive modeling
Financial advising
Internal auditing
Revenue development
Customer targeting
Portfolio asset management system
Competitive analysis
IIBA methodologies
Information modeling
Project finance
Search engine optimization
Traffic analysis
Campaign performance tracking
Problem-solving
Time management
Attention to detail
Multitasking and organization
Clear communication
Strategic thinking
Verbal and written communication
Decision-making
Functional specifications
Stakeholder engagement
Client relationship management
Analytical thinking
Workflow optimization
Agile methodologies
Market research
Change management
Data visualization
Project presentation
Business acumen
Business case validation
Business solutions development
BI tools expertise
Reporting and documentation
Cashflow processes
Human resources information systems (HRIS)
Change impact analysis
Analytical tool implementation
External market data tracking
Narrative use cases
Industry knowledge
Technology architecture analysis
Business analysis
SQL and databases
Data and analytics
Requirements analysis
Process improvement
Tableau
Documentation
Stakeholder communication
Business requirements
SWOT analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Punjabi
Native or Bilingual
Marathi
Native or Bilingual
Bengali
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Business Analyst
7-Eleven
07.2019 - 08.2024
Business Analyst
University of Minnesota Physicians
07.2016 - 05.2019
Business Analyst
University of Pennsylvania Health System
06.2010 - 07.2016
Business Analyst
Marsh McLennan Insurance
01.2005 - 06.2010
Business Analyst
AG Edwards
08.2002 - 01.2005
Business Analyst
Freddie Mac
01.2001 - 08.2002
Osmania University
Bachelor's from Computer Science
Osmania University
Bachelor's from Chemical Engineering