Abdul Muqeet
Syracuse,NY
Summary
Energetic Hospitality Manager enthusiastic about delivering superior service to every internal or external guests'. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Merchandising Specialist
Lowe's Home Improvement
Camillus, NY
07.2020 - 04.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Changed displays to reflect new promotions.
- Maintained clean store by returning items to proper places.
- Arranged merchandise in alignment with store planogram.
- Anticipated consumer buying patterns to create purchase and inventory plan.
Customer Service Representative
YMCA Of Southwest CNY - Volunteer
Syracuse, New York
12.2020 - Current
- Established welcoming atmosphere by greeting each guest warmly and taking their temperatures.
- Establishing great relationships with regular guests' and remembering their names.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Educated customers on promotions to enhance sales.
- Enrolled new guests' in system as needed.
- Clean and sanitizing workout equipment every hour.
Assistant Store Manager
Speedway
Syracuse, New York
03.2020 - 07.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Establish great relationships with regular customers and their needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
Hotel General Manager
Candlewood Suites
East Syracuse, NY
07.2019 - 02.2020
- Provided excellent service to guests and employees.
- Oversaw day-to-day operations of 92-room hotel of $ 3 million dollar in revenue with staff of 21 employees.
- Increased overall Quality Assurance and Guest Satisfaction results from 60 percent to 90 percent in six months.
- Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Hotel General Manager
Best Western Plus
Liverpool, New York
03.2018 - 06.2019
- Managed all aspects of operations of property with $2 million in revenue.
- Increased room revenues by 25 percent from prior year.
- Proactive focus on anticipating diverse needs of Global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences.
- Exceeded scores in Medallia, third party reviews and LRA inspections by 60 percent.
- Develop, motivate and empower team members to fully realize their potential and to maximize guests' experience.
Operations Manager
Homewood Suites By Hilton
Liverpool, New York
02.2015 - 03.2018
- Manage property operations on daily basis to assure optimum performance and continual improvement in guest service, employee professionalism, performance, sales/marketing, property appearance, and profit.
- Attend and lead internal meetings while working closely with housekeeping, sales, and engineering department.
- Increased highest levels of service by conducting quality standard tests and consistent training with strong focus on guest satisfaction and employee empowerment.
- Responding to guest issues that are received via internal review systems or any third party sites.
Banquet Manager
Otesaga Resort Hotel
Cooperstown, NY
02.2014 - 01.2015
- Responsible for 14 meeting and conference rooms, from 2600 square foot impressive Ballroom and equal-sized Glimmerglass to small breakout rooms for more intimate and private setting.
- Responsible for developing performance standards, procedures and rules used to ensure safe work habits and safe work environment.
- Review all schedules, equipment, supplies and organize work flow to ensure quality event to customers on daily basis.
- With Event Manager, coordinate greeting of function guests, and oversight of function.
- Regularly inspect all banquet rooms, and storage areas to ensure that health and safety regulations are met.
F&B Manager
Sheraton Hotel & Conference Center
Syracuse, NY
04.2003 - 01.2014
- Oversaw administration and control of operation of Food and Beverage Outlets to include: full service restaurant, lobby bar, hotel room service and banquet department.
- Spearheaded team of over 40 associates to deliver exceptional guest experiences and raised standard of service at hotel.
- Through cross training, integrated personnel to maximize efficiencies and maintained low employee turnover
- Successfully increased food and beverage revenue by 10% as direct result of newly implemented marketing efforts both inside and outside hotel
- Maintained food and beverage costs under budget.
- Achieved 15% improvement in restaurant guest satisfaction (GSI scores) through hands on training and can/will do attitude combined with attention to detail
Education
High School Diploma -
Florida Air Academy
Melbourne, FL06.1987
Skills
- Excellent problem-solving and critical thinking
- Guest Accommodations
- Good ability to analyze budgets for hotel departments and restaurants
- Outstanding Communication Skills
- Interpersonal Communications
- Strong supervisory and leadership skills
- Policy And Procedure Adherence
- Quality assurance
Certification
- Received a Certificate of Excellence by Trip Advisor for 2019
- Received a Service Excellence by Booking.com in November 2018 and January 2019
- Manager of the quarter twice at Homewood Suites by Hilton
Timeline
Customer Service Representative
YMCA Of Southwest CNY - Volunteer
12.2020 - Current
Merchandising Specialist
Lowe's Home Improvement
07.2020 - 04.2021
Assistant Store Manager
Speedway
03.2020 - 07.2020
Hotel General Manager
Candlewood Suites
07.2019 - 02.2020
Hotel General Manager
Best Western Plus
03.2018 - 06.2019
Operations Manager
Homewood Suites By Hilton
02.2015 - 03.2018
Banquet Manager
Otesaga Resort Hotel
02.2014 - 01.2015
F&B Manager
Sheraton Hotel & Conference Center
04.2003 - 01.2014
High School Diploma -
Florida Air Academy
- Received a Certificate of Excellence by Trip Advisor for 2019
- Received a Service Excellence by Booking.com in November 2018 and January 2019
- Manager of the quarter twice at Homewood Suites by Hilton
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