Abdul-Nasir Mohammed
IT/Development Practitioner
Manassas,VA
Summary
PROFESSI-ONAL SUMMARY
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging over many areas. Adept at providing support and developing new processes through ongoing work, defect resolution and creative solutions. Expert in completing demanding assignments within crucial time lines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision making.
GENERAL SKILLS AND COMPETENCIES
Possesses a positive, mature and professional attitude. Excellent sense of initiative, tidiness, adaptability and networking. Achieving goals, creative/strategic thinking and problem solving.
Demonstrated ability to work and perform at the highest standards in complex and demanding environments. Excellent ethics, hardworking, focus minded and sound organizational ability.
Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines. Leveraged interpersonal communication strengths to establish rapport and build trust.
Ability to manage and motivate employees to achieve and surpass company targets, and to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective work flows.
Award-winning Supervisor with over 2 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Overview
22
22
years of professional experience
Work History
Senior Data Center Technician IV
Amazon Web Services
Sterling, VA
10.2020 - Current
- Installing and configuring computer hardware, software, systems, and networks issues.
- Repair/Troubleshooting Server hardware issues.
- Flashing.
- Repairing and Replacing default computer components as necessary.
- Testing/Replacing Copper cables and Fiber Optic wires following the proper Standards.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Identified and reported problem devices and replaced defective parts.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Dressed and labeled cables for easy identification and traceability.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
Field Marketing Specialist
Owens Corning
Manassas, VA
10.2009 - 09.2011
- Helped Promoted company's products and services.
- Supported marketing programs and campaigns with content and messaging to drive demand by 20%.
- Worked with Marketing Manager to resolve customer problems, improve operations and provide exceptional customer service.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Developed brand message and shared with target market to draw in clientele.
- Generated leads and created brand awareness in new markets for company's products and services
- Increased sales through application of established marketing programs.
- Tracked key performance indicators to measure success of campaigns.
Security Site Supervisor
Prosegur Service Group
Herndon, Virginia
07.2017 - 09.2020
- Set goals for performance, deadlines, in ways that comply with company's plans, vision by communicate them to subordinates.
- Prepared/submitted performance reports.
- Organized work flow by ensuring that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback and coaching.
- Helped resolved clients' issues by 75%.
- Maintained timekeeping and personnel records.
- Passed on information from upper management to employees and vice versa.
- Decided on reward/ promotion based on performance.
- Hired, trained new employees.
- Resolved device alarm tickets, submit access request tickets for Amazon employees, and vendors, respond to and escalate to data center security manager any emergency and non-emergency issues for immediate resolution.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Removed unauthorized persons from facility grounds.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed team schedules to provide effective security coverage for building needs.
- Screened vendors and contractors before granting access to restricted areas within Data Centers
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Performed security investigations and reported findings to client management.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Assessed electronic security systems and reported malfunctions.
Access Control Specialist
G4S Secure Solutions / Command Security Corporation, CSC
Manassas, VA
09.2009 - 01.2014
- Responsible for monitoring closed-circuit TV Cameras, conducting system health checks, responding to, processing device alarms, preparing e-tickets, creating badges for employees, vendors, contractors; answering telephone calls, conducting general administrative duties, submitting end of shift/ weekly summary reports.
- Helped provided efficient service to over 50 customers, employees, vendors, visitors daily, in courteous and professional manner.
- Performed general administrative duties.
- Prepared and maintained records and documentation pertaining to incidents.
- Monitored property to report unlawful activity.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Investigated complaints and documented findings.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
Customer Support Specialist
Wal-Mart Supercenter
Manassas, VA
10.2009 - 09.2011
- Promoted positive work environment that impacted over 57% of employees.
- Helped resolved approximately 10-15 issues/ grievances daily from customers while establishing baseline customer satisfaction levels.
- Provided adequate level of training for associates on current procedures.
- Provided fast and excellent customer service that resulted in over 35% sales increase.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume. Setting, prioritizing tasks to keep up with challenging deadlines.
Community Development Officer
Opportunities Industrialization Centers International, OICI
01.2004 - 01.2009
- Responsible for training and credit disbursement and recovery to micro-enterprise and farmer groups.
- Helped in conducting Vulnerability Surveillance Response System.
- Helped conducted Baseline Surveys.
- Helped conducted Needs Assessment.
- Conducted monitoring and evaluation (M&E) activities.
- Helped in raising funds for program activities.
- Helped in collecting, entering, and evaluating field data.
- Conducted online and in person research to identify community development opportunities.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Created educational materials to convey important information to service recipients.
- Educated young people about strategies for driving discussions and promoting social changes.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Helped create comprehensive program to meet communities/clients needs.
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness
Education
MBA - Nonprofit Leadership
Antioch University
Bachelor of science - Public Administration, Administration and Management
George Mason University
Fairfax, VA12.2016
associate of science - General Studies
George Mason University
08.2013
higher national diploma - Marketing
Northern Virginia Community College
09.2003
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Tamale Technical University
Skills
- Interpersonal communication
- Strong analytical and critical thinking skills
- Microsoft Office Skills
- Strong attention to detail
- Strong Customer Service
- Data collection and analysis
- Strategic planning
- Training and development
- Conflict resolution
- Time management
- Dependable and reliable
- Organized
- Strong communication skills
- Effective team player
- Administrative, Enterprise
- Attention to detail, Networks
- Business administration, Personnel
- Cables, Cameras
- Coaching, Promotion
- Strong communication skills, Repairing
- Interpersonal communication, Sales
- Hardware, Strategic planning
- Computer hardware, Team player
- Conflict resolution, Telephone
- Content, TV
- Credit, Time management
- Critical thinking, Troubleshooting
- Clients, Vision
- Customer satisfaction
- Excellent customer service
- Customer Service
- Data collection
- Dependable
- Fast
- Funds
- Marketing
- Messaging
- Access
- Microsoft Office
- Needs Assessment
Timeline
Senior Data Center Technician IV
Amazon Web Services
10.2020 - Current
Security Site Supervisor
Prosegur Service Group
07.2017 - 09.2020
Field Marketing Specialist
Owens Corning
10.2009 - 09.2011
Customer Support Specialist
Wal-Mart Supercenter
10.2009 - 09.2011
Access Control Specialist
G4S Secure Solutions / Command Security Corporation, CSC
09.2009 - 01.2014
Community Development Officer
Opportunities Industrialization Centers International, OICI
01.2004 - 01.2009
associate of science - General Studies
George Mason University
higher national diploma - Marketing
Northern Virginia Community College
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Tamale Technical University
MBA - Nonprofit Leadership
Antioch University
Bachelor of science - Public Administration, Administration and Management
George Mason University