Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Abdul Popal

Sacramento,CA

Summary

Dynamic technician with a proven track record at Cell Tech Inc, excelling in repair services and equipment maintenance. Enhanced operational efficiency through process improvements and training initiatives. Recognized for strong diagnostic skills and exceptional customer service, consistently resolving technical issues and boosting client satisfaction.

Overview

14
14
years of professional experience

Work History

Technician

Cell Tech Inc
02.2020 - 04.2023
  • Operated diagnostic equipment to troubleshoot technical issues and ensure optimal performance.
  • Conducted routine maintenance on devices, enhancing reliability and extending lifespan.
  • Collaborated with team members to implement process improvements, increasing overall efficiency.
  • Assisted in training new technicians on equipment handling and safety protocols.
  • Streamlined repair processes, reducing turnaround time for client services significantly.
  • Provided technical support to customers, resolving inquiries and enhancing satisfaction levels.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Completed preventive maintenance on machines to enhance production and maintain quality.

Dispatcher

Royal Limousines1
12.2018 - 03.2023
  • Coordinated transportation logistics to ensure timely pick-up and drop-off services.
  • Managed communication between drivers and clients to enhance service delivery.
  • Monitored vehicle locations using GPS tracking systems for efficient routing.
  • Scheduled appointments and maintained accurate records of all bookings.
  • Resolved client inquiries and issues promptly, ensuring high satisfaction rates.
  • Trained new staff on operational procedures and software usage for effective performance.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Scheduled deliveries and pickups according to customer needs.
  • Provided customers with information on products and services.

Linguist

Fedsys
01.2009 - 10.2014
  • Conducted language analysis to support research projects and enhance communication strategies.
  • Assisted in translation tasks, ensuring clarity and cultural relevance of materials.
  • Collaborated with team members to develop glossaries and terminology databases for various languages.
  • Participated in linguistic data collection efforts to improve resource accuracy and availability.
  • Provided feedback on language resources, contributing to overall project improvement initiatives.
  • Translated complex texts for clients, ensuring accurate representation of source material in target languages.

Education

Diploma - Assistant Civil Engineering - Civil Engineering

ATVI
Kabul Afghanistan
10-2007

Skills

  • Repair services
  • Equipment maintenance
  • Assembly and production

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Decreased overtime hours of [Number] groups by offering innovative ideas to run and prioritize workloads.

Languages

English
Full Professional
Persian
Full Professional
Urdu
Limited Working
pashto
Full Professional

Timeline

Technician

Cell Tech Inc
02.2020 - 04.2023

Dispatcher

Royal Limousines1
12.2018 - 03.2023

Linguist

Fedsys
01.2009 - 10.2014

Diploma - Assistant Civil Engineering - Civil Engineering

ATVI
Abdul Popal