Abdul Qadeer
System Support
Lake Forest,CA
Summary
A highly motivated support specialist with a strong background in working with people to help their PACS communication with modalities such as PacsCubes in Imaging/Radiology departments. Collaborating with PACS Administrators, radiology technologists, IT teams, and providing remote technical support. Demonstrated ability to endure the smooth operation of PacsCube systems, manage image transmission, and train staff in utilizing imaging software and hardware.
Overview
36
36
years of professional experience
1
1
Certification
Work History
SR System Support Engineer
Datcard Systems
7 Good Year Dr Irvine CA 92618
11.2002 - 10.2023
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Supported the PacsCube system for recording DICOM imaging and results onto CD/DVD/USB for easy portability.
- Collaborated with radiology technicians, PACS Administrators, and IT teams to integrate the PacsCube with the hospital network.
- Utilized remote connectivity tools such as Microsoft Teams, Zoom, Secure Link, GoToMeeting, TeamViewer, LogMein, Cisco VPN, and Connectwise Control (formerly Screen Connect) for support and configuration.
- Coordinated with vendors such as FUJI, GE, ChangeHealthCare (formerly McKesson), FUJI, GE, Sectra, Stentor, Intelerad, and Merge PACS to communicate with the PacsCube media burner within their facilities network.
- Monitor system performances and make adjustments to ensure fast and reliable access to medical images.Communicated with clients to verify roots and causes of computer problems.
- Patched software and installed new versions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up Radiology work stations for employees.
Desktop Support Technician
Helpmates Staffing work with URS Corporation.
Santa Ana, CA
02.2001 - 09.2002
- Identified issues, analyzed information and provided solutions to problems.
- Updated and replaced outdated drivers and software for computers and office machines.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Accounting Assistant
The Los Angeles Country Club
Los Angeles, CA
02.1988 - 07.2000
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Prepared vendor invoices and processed incoming payments.
Education
MBA - Economics
Pacific States University
Los Angeles, CA07.1987
Skills
- User Support
- Application Installations
- System Configuration
- Troubleshooting Skills
- Hardware Troubleshooting Epson and Rimage CD-Burners
Certification
Microsoft Certified System Engineer (MCSE NT 4.0)
Microsoft Certified System Engineer (MCP+I)
CNA Novell System.
Tivoli Frame work.
Timeline
SR System Support Engineer
Datcard Systems
11.2002 - 10.2023
Desktop Support Technician
Helpmates Staffing work with URS Corporation.
02.2001 - 09.2002
Accounting Assistant
The Los Angeles Country Club
02.1988 - 07.2000
MBA - Economics
Pacific States University