ABDUL QADIR
Houston,Texas
Summary
Dynamic and results-oriented IT professional with expertise in software development, data governance, technical troubleshooting, and crisis management. Skilled in leveraging technical knowledge to drive innovation, optimize processes, and deliver high-quality solutions in fast-paced environments. Proven track record of collaborating with cross-functional teams to resolve software issues and implement efficient business applications. Recognized for leadership, analytical thinking, and commitment to excellence in IT project management and data governance. Seeking opportunities in IT, data entry, and aviation sectors to utilize and further enhance my diverse skill set.
Overview
4
4
years of professional experience
Work History
Developer/Team Lead
West Jet
01.2022 - 03.2023
- Developed, delivered, and maintained business applications per technology architecture and business requirements
- Collaborated with cross-functional teams, troubleshooted software and connectivity issues, and applied in-depth business understanding
- Generated functional specs, data flow, and process documents, ensuring high-quality databases for reporting
- Supported analysis and technology integration efforts, conducted requirement and systems testing, and maintained technical documentation
- Cultivated scalable cloud-based solutions, optimized features, and collaborated with multidisciplinary teams for successful product launches.
- Enhanced user experience by developing and implementing responsive web designs.
- Streamlined code for faster load times and improved website performance.
RAMP AGENT
West Jet
01.2021 - 12.2021
- Executed precise baggage handling, exceeding company and governmental standards, contributing to successful KPI achievement
- Operated airside equipment, communicated loading counts, and reported safety hazards to ensure 100% compliance.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Cargo Office Agent
Swissport
01.2020 - 12.2020
- Orchestrated and executed daily operational activities with precision, ensuring seamless coordination
- Prepared airline and customs documentation with meticulous attention to detail, ensuring full corporate and regulatory compliance with SOPs and policies
- Communicated changes effectively to ground handling staff through clear and expedient channels, emphasizing timely and precise paperwork to maintain operational efficiency
- Generated comprehensive company reports encompassing baggage tracking, excess, ticket sales, and statistical data
- Facilitated all necessary paperwork for Canadian immigration officials to resolve INADs, demonstrating a commitment to regulatory compliance
- Cross-referenced cargo-related forms and meticulously reconciled cargo documents and airway bills, streamlining the processing of import/export cargo on all flights and enhancing procedural fluidity
- Surpassed ambitious industry standards for performance compliance and service delivery, aligning with corporate directives and adhering to local and international laws and regulations
- Demonstrated expertise in handling dangerous goods requirements, employing well-organized and skilled approaches to general office duties
- Achieved tangible results through a strategic and detail-oriented approach.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Ramp Manager
Air Canada
01.2019 - 12.2019
- Spearheaded customer service initiatives, setting an example for consistently exceptional experiences at all touchpoints during passenger baggage handling, adhering to policy and procedure, including baggage tagging
- Executed the safe and logged loading of passenger luggage, employing strategic principles and international best practices to ensure comprehensive monitoring of belongings in strict accordance with established processes, touchpoints, and flight schedules
- Successfully completed Air Canada Station Attendant training protocol, navigating ambiguity, managing expectations, and applying top-notch skills to mitigate confusion and potential damage during challenging transitions, including the downturned markets of the unprecedented COVID-19 pandemic
- Motivated and engaged in achieving excellence in customer service, providing support and presenting reports and audits to enhance interdisciplinary communication and comprehension of crucial updates across teams and keep leaders informed of developments
- Strengthened onboarding experiences through successful completion of Air Side Vehicle Operators Permit (AVOP/DA) training, meeting stringent Greater Toronto Airports Authority (GTAA) requirements
- Influenced a culture of top-notch service by embracing positive change and implementing meaningful strategies, advancing interdisciplinary communication of key missives and comprehension of critical changes across departments, business units, and geographic locations.
- Reduced turnaround time for aircraft by coordinating effectively with ground service teams and flight crews.
- Enhanced ramp operations efficiency by implementing streamlined processes and procedures for aircraft handling.
Education
Full Stack Web Developer Bootcamp Certification -
University of Toronto
Toronto, Ontario08.2023
Aerospace Engineering -
Centennial College
Downsview, Ontario12.2022
Ryerson University
Toronto, Ontario05.2022
Software Engineering -
Aptech
Karachi, Sindh01.2016
Skills
1 **Fast Learner**
2 **Team Player**
3 **Communication Skills:**
- Strong Communication (oral, written, interpersonal, negotiation, cross-cultural, social media)
- Public Speaking
- Active Listening
- Communication Skills Training
4 **Crisis Management:**
- Problem-Solving
- Decision-Making under Pressure
- Risk Assessment & Mitigation
- Adaptability
- Strategic Planning
- Team Coordination in Emergencies
- Conflict Resolution
- Critical Thinking in High-Stress Situations
5 **Organizational Skills:**
- Time Management
- Attention to Detail
- Planning & Scheduling
- Resource Allocation
- Project Management
- Delegation & Supervision
- Multitasking
- Process Improvement
6 **Documentation:**
- Technical & Software Documentation
- Usability Testing
- Editing & Proofreading
- Content Management
- Document Version Control
7 **Software Development & Troubleshooting:**
- Agile Methodologies
- Quality Service Delivery
- Git/Azure DevOps
- C#, NET, Java
- Web & Mobile App Development
- HTML/CSS, JavaScript, Angular, Nodejs, React
- Database Management
8 **Policy and Business Analysis:**
- Policy Analysis
- Business Continuity
- Regulatory Compliance
9 **Media and Stakeholder Relations:**
- Media Relations
- Vendor & Stakeholder Relations
10 **Data Management and Infrastructure:**
- Data Governance & Infrastructure
- Process Optimization
11 **Engineering and Design Tools:**
- Microsoft Office
- AutoCAD, SolidWorks
12 **Other Administrative Skills:**
- Contingency Planning
- Crisis Management
- Team Management
Timeline
Developer/Team Lead
West Jet
01.2022 - 03.2023
RAMP AGENT
West Jet
01.2021 - 12.2021
Cargo Office Agent
Swissport
01.2020 - 12.2020
Ramp Manager
Air Canada
01.2019 - 12.2019
Full Stack Web Developer Bootcamp Certification -
University of Toronto
Aerospace Engineering -
Centennial College
Ryerson University
Software Engineering -
Aptech