Summary
Overview
Work History
Education
Skills
Languages
LANGUAGES
Timeline
Generic

ABDUL QADIR

Houston

Summary

Multifaceted professional with experience in aviation operations, airport construction supervision, workforce technology consulting, and printing services. Proven ability to lead teams in high-security environments, coordinate complex projects, and implement end-to-end system solutions. Skilled in UKG, Oracle ERP, AutoCAD, and cloud technologies. Combines technical expertise with hands-on leadership, and a commitment to operational efficiency and client satisfaction.

Overview

8
8
years of professional experience

Work History

Print & Customer Service Associate

PostNet
Katy
01.2023 - Current
  • Assisted customers with printing and shipping services.
  • Managed customer inquiries through phone and in-person interactions.
  • Processed orders using point-of-sale systems accurately.
  • Operated printing press to produce high-quality printed materials efficiently.
  • Monitored print quality and adjusted settings for optimal output consistency.
  • Loaded and unloaded materials onto the printing press as required.
  • Inspected finished products for defects and ensured quality standards were met.
  • Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
  • Operated printing press to produce printed materials, including brochures, newsletters, and business cards.
  • Printed customized office documents such as envelopes, newsletters, business cards and programs.

Implementation Consultant

Dan MarQus Consulting
Remote
01.2023 - 06.2025
  • Delivered nine full-cycle TLM implementations for public sector and higher education clients.
  • Configured pay policies, accruals, rounding rules, and punch interpretations tailored to client-specific labor rules.
  • Integrated WFR with third-party payroll systems, reducing payroll processing errors by 95%.
  • Led scheduler configuration for clients with complex needs; certified WFR scheduler consultant.
  • Provided post-implementation training, boosting client satisfaction scores by 30%.
  • Collaborated with cross-functional teams to integrate solutions into client systems.
  • Facilitated communication between clients and technical teams to resolve issues promptly.
  • Documented processes and best practices for future reference and training purposes.
  • Provided ongoing support during the implementation phase to ensure smooth transitions.
  • Conducted product demonstrations to clients, providing detailed information on features and benefits of the software solution.

Workforce Systems Analyst

NovaEdge Consulting
Houston
11.2023 - 04.2025
  • Customized time and labor management rules in UKG Workforce Dimensions for a 24/7 airline crew model.
  • Built cost center hierarchies, shift differential rules, and holiday calendars.
  • Supported integration with Oracle ERP, ensuring 100% accurate payroll synchronization.
  • Coordinated UAT testing across five user groups; reduced feedback-to-resolution time by 40%.
  • Tracked project milestones using DevOps and project reporting tools.
  • Collaborated with development teams to define project specifications and timelines.
  • Analyzed system requirements and gathered user feedback for software improvements.
  • Developed technical documentation such as flowcharts, diagrams, and process maps.
  • Worked closely with IT teams to ensure proper integration between systems platforms.
  • Provided training sessions for end users on how best utilize the company's systems.
  • Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
  • Maintained a secure environment by implementing security policies and procedures according to industry standards.
  • Performed data analysis to identify trends and recommend solutions.

Developer / Analyst, Digital Enablement

WestJet
Toronto
01.2021 - 03.2023
  • Developed and deployed scalable, cloud-based web and mobile applications using Agile methodology.
  • Partnered with vendors and internal teams to enhance applications and resolve connectivity issues.
  • Created functional specs and process docs; supported decision-making with data analysis.
  • Integrated user feedback into system enhancements, and improved performance by 25%.
  • Troubleshot and resolved software defects in a timely manner.
  • Conducted performance testing to enhance application efficiency.
  • Documented technical specifications for software applications and processes.
  • Debugged existing application functionality to identify areas of improvement.

Airport Construction Site – Site Supervisor

AAI MANAGMENT
TORONTO
09.2019 - 12.2022
  • Supervised daily site operations and ensured compliance with safety regulations.
  • Coordinated project schedules and managed resource allocation across multiple teams.
  • Conducted regular site inspections to maintain quality standards and identify issues.
  • Communicated project updates to stakeholders and facilitated team meetings regularly.
  • Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
  • Monitored construction tasks to meet tight schedules and complete projects on time.
  • Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
  • Monitored progress of construction works against contract requirements; identified discrepancies between actual works performed versus contractual requirements and reported any issues and delays immediately to upper management.
  • Investigated accidents or near-miss incidents; documented findings in an incident report form.
  • Monitored equipment operation during extraction process to detect problems.

Ramp Agent

WestJet
Toronto
01.2022 - 12.2022
  • Delivered luggage to gates, exceeding KPIs and reducing delayed baggage incidents by 50%.
  • Operated airside equipment and supported aircraft turnaround procedures.
  • Reported hazards and promoted 100% compliance with safety protocols.
  • Loaded and unloaded baggage from aircraft with efficiency and care.
  • Conducted safety checks on equipment and vehicles before operation.
  • Coordinated with flight crew to ensure timely aircraft turnaround.
  • Operated ground support equipment to assist aircraft movements.
  • Trained new ramp agents on procedures and safety protocols.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Processed necessary paperwork related to cargo shipments including customs documents.

Cargo Office Agent

Swissport
Toronto
01.2020 - 01.2021
  • Processed cargo documentation using Cargospot and CHAMP, ensuring 100% compliance with IATA.
  • Oversaw loading and unloading of cargo for various aircraft types.
  • Provided customer service to clients through phone and email communication.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Monitored and coordinated import/export shipments; minimized delays by 20%.
  • Handled invoicing and managed irregularities including DG and PER shipments.
  • Coordinated with customs officials to ensure compliance with regulations.
  • Inspected cargo for damage and ensured secure loading procedures.
  • Managed cargo operations ensuring timely processing and handling of shipments.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.

Ramp Manager

Air Canada
Toronto
12.2017 - 12.2019
  • Managed ramp operations and led teams to meet loading/unloading KPIs.
  • Strengthened onboarding and safety protocols with AVOP training.
  • Presented reports and supported cross-team updates, enhancing communication and compliance.
  • Supervised ramp operations ensuring timely aircraft arrivals and departures.
  • Coordinated team schedules to optimize crew efficiency and resource allocation.
  • Coordinated with flight crews to ensure safe and accurate ramp operations.
  • Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
  • Communicated effectively with dispatchers regarding flight delays or cancellations due to weather conditions.
  • Conducted routine maintenance checks on ramps and other airport facilities.
  • Checked fuel levels of planes before take off.
  • Performed pre-flight inspections on the aircraft to ensure it was safe for operation.
  • Monitored loading activities to ensure compliance with airline regulations.
  • Coordinated between ground personnel and crew members during ramp operations.
  • Oversaw and managed loading, unloading, and security of aircraft cargo.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Connected electrical power units and service hoses to aircraft.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.

Education

Advanced Diploma - Aerospace Engineering

Centennial College
Toronto, ON
01.2023

Web Development

University of Toronto
Toronto
06-2022

Bachelor of Aerospace Engineering (B.Eng.) -

Ryerson University
Toronto, ON
01.2022

Diploma - Software Engineering

Aptech
Karachi, Pakistan
01.2016

Diploma - Electrical Engineering

Aligarh Institute
Karachi, Pakistan
01.2012

Skills

  • Workforce technology: UKG Ready, Kronos Workforce Ready
  • Time and labor management
  • Software development: C#, NET, Java, HTML, CSS, JavaScript, Angular, React, Nodejs
  • Tools and platforms: Azure DevOps, Git, Microsoft Office, AutoCAD, SolidWorks
  • Cloud integration: PaaS cloud, REST APIs, Oracle ERP
  • Methodologies: Agile, DevOps, UAT
  • Soft skills: Customer service, team collaboration
  • Quality assurance
  • Order processing
  • Technical documentation
  • Point of sale systems
  • MS Office proficiency
  • Equipment management
  • Job site development
  • Building site supervision
  • Materials procurement

Languages

English (Fluent), Gujarati (Native), Urdu (Native), Hindi (Fluent), Arabic (Intermediate), Spanish (Conversational)

LANGUAGES

English
Professional
Gujarati
Native/ Bilingual
Spanish
Limited
Hindi
Professional

Timeline

Workforce Systems Analyst

NovaEdge Consulting
11.2023 - 04.2025

Print & Customer Service Associate

PostNet
01.2023 - Current

Implementation Consultant

Dan MarQus Consulting
01.2023 - 06.2025

Ramp Agent

WestJet
01.2022 - 12.2022

Developer / Analyst, Digital Enablement

WestJet
01.2021 - 03.2023

Cargo Office Agent

Swissport
01.2020 - 01.2021

Airport Construction Site – Site Supervisor

AAI MANAGMENT
09.2019 - 12.2022

Ramp Manager

Air Canada
12.2017 - 12.2019

Advanced Diploma - Aerospace Engineering

Centennial College

Web Development

University of Toronto

Bachelor of Aerospace Engineering (B.Eng.) -

Ryerson University

Diploma - Software Engineering

Aptech

Diploma - Electrical Engineering

Aligarh Institute

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