Abdul Quddoos
CA
Summary
Motivated undergraduate with a Bachelor degree in computer science. Ability to work in collaborative environment and possessing a flexible work approach to meet customer needs effectively. Actively seeking opportunities to enhance skills and contribute to customer service excellence and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Representative - Freelance
Upwork.com
03.2020 - 09.2021
- Addressing customer inquiries promptly and efficiently to ensure timely resolution
- Recognizing and resolving customer complaints by actively listening, empathizing, and taking appropriate action
- Prioritizing customer satisfaction and delivering professional support to enhance the overall customer experience
- Providing constructive feedback on the customer service process to improve efficiency and effectiveness
- Utilizing various communication channels to engage with customers effectively (e.g., phone, email, live chat, social media)
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Video Editor
Food Saver
04.2022 - 05.2022
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Compile all the data in video form
Pre Sales Technical Assistant
Dahua Technology Co.Ltd
04.2023 - 08.2023
- Taking ownership of customer issues reported and seeing problems through to resolution
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Conduct training regarding our new launched product.
- Gathered, organized and distributed technical documentation.
Cashier
Nick Shell
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Handling Customer questions and concerns
- Dispensing Gas
- Operating Car Wash
- Selling Additional Store items
- Maintaining inventory
- Processing Payments
- Operating Cash Register
- Managing Money
- Conducting general maintenance
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Computer Science
Iqra University
Karachi, Pakistan05.2022
Intermediate - undefined
Cadet College Petaro
05.2017
Matriculation - undefined
Cadet College Petaro
04.2015
Skills
- Adobe Premiere Pro
- Wondershare Filmora
- Adobe XD
- MS Office
- Adobe InDesign
- HTML
- CSS
- Administrative Skills
- Payment Processing
- Customer Assistance
Websites
Certification
- Mastering Customer Service, ibex, Qureos, 07/2023, https://drive.google.com/file/d/1c5FgX5mBRMGaj4uby0BuoIAu38Xudxw2/view?usp=sharing
- Google Data Analytics Professional Certificate, Coursera, 02/2024, https://drive.google.com/file/d/1je3jg0GbmAYUPMxIaymB-2PIo1bjPhs9/view?usp=sharing
- Certificate of Competency (Transition to Technology - Customer Relationship Management Platform Administration), Calbright College, 09/2024, https://drive.google.com/file/d/1ScjfCzyIl-a6n9jSp98dfTyYnyB1Gd04/view?usp=sharing
- Salesforce Certified Associate, Salesforce, 09/2024| sforce.co/verifycerts, (Credential Id:4913293, Email: abdulquddoos145@gmail.com)
Hobbies and Interests
- Physical Activity
- Swimming
- Riding
- Paragliding
- Movies
- Thriller
- Action-Thriller
- Science -Fiction
- Games
- Basketball
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Sindhi
Full Professional
Timeline
Cashier
Nick Shell
06.2024 - Current
Pre Sales Technical Assistant
Dahua Technology Co.Ltd
04.2023 - 08.2023
Video Editor
Food Saver
04.2022 - 05.2022
Customer Support Representative - Freelance
Upwork.com
03.2020 - 09.2021
Bachelor of Science - Computer Science
Iqra University
Intermediate - undefined
Cadet College Petaro
Matriculation - undefined
Cadet College Petaro