Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
AFGHANISTAN
FOOSHANJ HIGH SCHOOL
Strengthened communication skills through regular interactions with others.
Teaching the students basics of computer
(Microsoft Window and MS Office)
Introducing parts of computer hardware
Assembling and dissembling computer hardware (setting up and installing)
Training, coaching, and developing students English language proficiency.
Farsi/Dari Interpreter
LanguageLine Solutions
Monterey, CA
2019.07 - Current
Providing excellent customer service experience to clients
Providing interpretation over the phone
Taking, handling, and interpreting various calls (USCIS, CBP, Court, Insurance)
Farsi/Dari OPI/VRI interpreter
Farsi/DariInterpreter
Certified Languages International Inc.
Macadam, Portland, OR
2018.07 - Current
Providing excellent customer service experience to clients
Providing interpretation over the phone
Providing video interpretation
Taking, handling, and interpreting various calls (911, Medical, Legal, Finance, Court,
Insurance etc.)
OPI/VRI
CyraCom International
Houston, TX
2018.01 - 2021.11
Providing excellent costumer service experience to clients
Providing interpretation over the phone
Providing video interpretation
Taking, handling, and interpreting various calls (911, Medical, Legal, Finance, Court, Installing and configuration modems, routers, switches, cable boxes (DVR, HD
Receiver), and VIOP
Installing RJ6, RJ11, Cat 5, and 5e cables in the premises
Troubleshooting network connectivity
Cable management
Staffs education
Sorter Machine Operator
Fiserv LLC
Stafford, TX
2016.10 - 2018.03
Running and operating a mail sorter machine.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Fixing or escalating technical hardware malfunction to higher level technician.
Printing and addressing mails.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Inspecting and insuring quality output
Leading a team of 3 associates in assembling and boxing the printed mails.
Operated machining equipment safely with team of operators.
Updated daily production logs and informed management of production incidents or non-conformance issues.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Operated multiple machines simultaneously to meet production requirements.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Adjusted machines to increase productivity for runs.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
IT Support Specialist
DACAAR
2013.08 - 2017.07
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Created help desk tickets, troubleshot and resolved desktop issues.
Updated software to safeguard against security flaws.
Assigned system permissions and set up computers to assist with onboarding new employees
Managed backup and recovery of data assets to safeguard system availability.
IT lead and computer instructor
Fooshanj Institute of Pedagogy
2015.02 - 2016.08
Set up computers and networking systems and delivered step-by-step instructions on basic use.
Setting up, troubleshooting, and organizing the network equipments and workstations.
Teaching computer hardware and software and helping students in building a PC from scratch.
Planned and implemented curriculum to teach up-to-date technology to 100 students.
Worked with School organization to implement computer literacy program and technology use into day-to-day instruction.
Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
COMPUTER INSTRUCTOR
ENGLISH LANGUAGE
2013.07 - 2016.08
Set up computers and networking systems and delivered step-by-step instructions on basic use.
Attended professional development technology courses to increase knowledge base and learn new information.
Facilitated computer lab of 20 people from beginner to intermediate computer use and designed appropriate and specialized lesson plans.
Designed classes on Windows operating system for beginner students.
Invigilated and graded projects, quizzes and examinations.
Planned and implemented curriculum to teach up-to-date technology to 100 students.
Communicated with students to discuss progress and need for tutoring and extra assistance.
Created clear, engaging lessons to draw interest and develop students' to program in MS Office.
INTERPRETER/TRANSLATOR
Mission Essential Personnel, LLC
Linthicum Heights, MD
2013.04 - 2013.07
Providing interpretation and translation services for US marines while training and mentoring Afghan National Security forces and commandos.
Coordinating and facilitating meetings between triable leaders, Afghan government officials, and US Army
Reviewed, edited and proofread translated documents for accuracy.
Translated website content from other languages to English.
Providing verbal and written translation of security plans, significant activities in the area, and intelligence reports between US forces and Afghan forces
Assisting US marines with Providing Computer training, signal classes, GPS classes, reconnaissance classes, radio communication classes and map reading to Afghan commandos.
Education
No Degree - Afghanistan
Herat University
Afghanistan
2015.05 - 2016.05
Associate of Applied Science - Cisco
Houston Community College
Houston, TX
2022.06 - Current
Bachelor of Arts For Teaching - American And English Literature
Herat University
Afghanistan
2008.01 - 2011.05
Skills
Problem-Solving
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Timeline
Associate of Applied Science - Cisco
Houston Community College
2022.06 - Current
Farsi/Dari Interpreter
LanguageLine Solutions
2019.07 - Current
Farsi/DariInterpreter
Certified Languages International Inc.
2018.07 - Current
OPI/VRI
CyraCom International
2018.01 - 2021.11
Sorter Machine Operator
Fiserv LLC
2016.10 - 2018.03
No Degree - Afghanistan
Herat University
2015.05 - 2016.05
IT lead and computer instructor
Fooshanj Institute of Pedagogy
2015.02 - 2016.08
IT Support Specialist
DACAAR
2013.08 - 2017.07
COMPUTER INSTRUCTOR
ENGLISH LANGUAGE
2013.07 - 2016.08
INTERPRETER/TRANSLATOR
Mission Essential Personnel, LLC
2013.04 - 2013.07
Bachelor of Arts For Teaching - American And English Literature