Abdul-Rahman Alkhabaz
Chicago,IL
Summary
Dynamic Operations Manager with a proven track record at FedEx, excelling in project management and team building. Achieved a remarkable reduction in incident reports through rigorous safety compliance and performance monitoring. Skilled in employee motivation and staff retention, driving operational efficiency and enhancing overall organizational performance.
Overview
5
5
years of professional experience
Work History
Operation Manager
FedEx
Chicago, IL
10.2023 - Current
- Able to successfully operate the majority of positions within the company: load, unload, smalls, and central control operations.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Oversaw package handler timecards and documentation.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates. Averaging less than one incident report per year.
- Provided support to other departments as needed to meet organizational goals.
Package Handler Trainer
FedEx
Lewisberry, PA
09.2021 - 02.2023
- Guided package handlers to achieve individual performance goals within organization.
- Instructed package handlers on proper techniques for handling various package types.
- Ensured compliance with safety standards while managing package operations in warehouse.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
Front Desk Manager
Amish View Inn
Lancaster, PA
02.2020 - 10.2021
- Supervised team of six front desk agents to ensure efficient task completion.
- Analyzed guest satisfaction survey data to identify improvement opportunities.
- Coordinated check-out processes including verification of room charges and payment collection.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Education
MBA -
University of Illinois At Chicago
Chicago, IL01-2027
Bachelor of Science - Business Management
Indiana University of Pennsylvania
Indiana, PA06-2019
Skills
- Project management
- Customer service
- Team building
- Performance monitoring
- Staff retention
- Employee motivation
- Time management
- Computer proficiency
- problem solving
Languages
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Operation Manager
FedEx
10.2023 - Current
Package Handler Trainer
FedEx
09.2021 - 02.2023
Front Desk Manager
Amish View Inn
02.2020 - 10.2021
MBA -
University of Illinois At Chicago
Bachelor of Science - Business Management
Indiana University of Pennsylvania