Abdul Samad Neravath
City : Wakra | Zone 90: Doha
Summary
Proven Technical Support Engineer with extensive experience at different clients and environment, adept in technical troubleshooting and system troubleshooting. Skilled in technical documentation and delivering high-quality ticket management solutions. Demonstrated ability to enhance user satisfaction and streamline operations, showcasing strong problem-solving and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Georgetown University
01.2024 - 06.2024
- Aided more than 500 students with basic computer troubleshooting and printing issues, providing essential technical support when needed.
- Answered general questions in person, by phone and over email.
- Configured hardware, devices, and software to set up work stations for Teachers and Students.
- Deploying image to PC, Laptop & Surface tablet using Dell KACE Support tools.
- Commvault Backup system, Library application support.
Technical Support Engineer
Mowasalat Karwa
01.2022 - 12.2023
- Troubleshot and resolved complex technical issues, minimizing disruption to end users.
- Managed user accounts, permissions, and access controls to maintain secure computing environment.
- Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units, and other objects in directory service database.
- Helping end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Troubleshooting basic network issues(DNS Flush,IP assign,Authentication) and provided technical support to users.
Technical Support Engineer
Technoleaf W.L.L
01.2018 - 02.2020
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Fix conflicts that happen between POS applications and the operating systems.
- Configuring enterprise mails in Outlook, Android and iOS.
- Installation and Supporting POS Web application.
- Served as primary point of contact for support relating to owned solutions and products.
Technical Support Engineer
Information& Communication Technology (ICT)
01.2013 - 06.2017
- Responsible for Study, Design and Presales activities on Print management, thin clients, Desktop and Laptop computers, and provide solutions for various corporate customer requirements.
- Responsible for Write Executive Summary, Technical write-ups, Scope of Work, and Tender Clarifications.
- Solution Sizing through conventional and Vendor sizing tools such as HP Inc Assistant, Support Assistant.
- Demonstrations and Solution Presentations and Proof of Concepts.
- Creating Opportunity Registration or Deal Registration in the portal of HP Inc.
- Managing and coordinating Company’s Certifications/Educations as part of the vendor certification criteria. All MDF and Rebates claims for HP Inc.
Education
Bachelor of Commerce - Business Communications
Kalorx Teachers University
Ahmedabad03.2012
Skills
- Technical Documentation
- Technical Troubleshooting
- Ticket management
- System Troubleshooting
Certification
- Certified CCNA, CISCO
- Certified AZ-104, Microsoft
Languages
Malayalam
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
Hindi
Upper intermediate
B2
Timeline
Technical Support Engineer
Georgetown University
01.2024 - 06.2024
Technical Support Engineer
Mowasalat Karwa
01.2022 - 12.2023
Technical Support Engineer
Technoleaf W.L.L
01.2018 - 02.2020
Technical Support Engineer
Information& Communication Technology (ICT)
01.2013 - 06.2017
Bachelor of Commerce - Business Communications
Kalorx Teachers University
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