ABDUL SHAMEER KM
WAKRA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Coordinator
Kahramaa Project-Almana Leasing
Qatar
09.2022 - Current
- Managed a team overseeing 450 government leased cars.
- Oversee automotive services including tire changes, brake repairs, filter replacements, and car washes.
- Develop and implement strategies to improve efficiency, productivity, and profitability at the stations.
- Oversaw budget and financial performance of stations; generated reports, analyzed data.
- Analyzed team performance, offering constructive feedback on development areas.
- Provided support to field technicians during service visits when necessary.
- Developed procedures for tracking customer feedback on services received.
- Maintain high standards of customer service quality and prompt resolution of issues.
- Coordinated service schedules and appointments with clients.
- Prepared monthly reports summarizing current service activities.
- Researched, identified and resolved customer complaints in a timely manner.
- Liaised between client and technician to keep parties fully informed.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
Service Advisor
Volkswagen
Kerala
01.2020 - 03.2022
- Ensured that all customer inquiries were handled promptly and accurately.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Participated in ongoing training activities related to automotive technology advancements.
- Prepared invoices for services rendered and collected payments from customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Upsold additional products or services when appropriate.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Business Development Executive
Vodafone
Qatar
06.2019 - 12.2019
- Researched customer feedback regarding products and services offered by the organization.
- Conducted market research and identified potential business opportunities.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Established strong relationships with key decision makers within client organizations.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Participated in trade shows, conferences, and other events to promote company's products or services.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Assisted in the development of promotional materials such as brochures, flyers.
- Implemented and planned marketing campaigns using print media and digital platforms.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Negotiated contracts with clients for new business development initiatives.
- Developed and implemented strategies to increase customer base and revenue growth.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
Service Advisor
Volkswagen
Kerala
05.2017 - 07.2017
- Greeting customers and directing them to an available technician
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in
- Overseeing and managing the service center's scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up
Service Advisor Trainee
Audi
Banguluru
04.2016 - 04.2016
Technician Trainee
Nandi Toyota
Banguluru
Education
Diploma - Automobile Engineering
Acharya Institute
BANGALORE06.2017
VGSATP-Volkswagen Group Service Advisor Training Program -
Karnataka German Institute
Bangalore01.2017
Skills
- Customer Service Skills
- Comprehension
- Engineering and mechanical expertise
- Customer relationship management
- Effective communication
- Team leadership
- Problem resolution
- Performance monitoring
- Active listening
- Adaptability
- Problem-solving abilities
- Project management
Certification
- NANDI TOYOTA, 12/01/16
- VOLKSWAGEN GROUP, 05/01/16
Accomplishments
Volkswagen Group Certified Service Advisor
Extracurricular Activities
Used premium car sale, TheCarSeller, India, TheCarSeller is the new way of buying a luxury vehicle in India, a time-saving and money-saving way To find the best deals for our clients while providing an easy and enjoyable vehicle-buying experience from within the comfort and convenience of your home Sell the car in best price guaranteed.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Arabic
Beginner
A1
Qatar Id No
29435639000
Personal Information
- Passport number: T4496864
- Date of Birth: 10/06/1994
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married
- Visa Status: WORK VISA (Transferable)
References
- Anas al-Sheikh Mahmoud, ALMANA LEASING, Doha, 70230074, anas.mahmoud@almanaleasing.com
- AKASH, Volkswagen, Kerala, +919037714791
Disclaimer
I hereby declare that the information given above is true and correct to the best of my knowledge and belief.
Timeline
Service Coordinator
Kahramaa Project-Almana Leasing
09.2022 - Current
Service Advisor
Volkswagen
01.2020 - 03.2022
Business Development Executive
Vodafone
06.2019 - 12.2019
Service Advisor
Volkswagen
05.2017 - 07.2017
Service Advisor Trainee
Audi
04.2016 - 04.2016
Technician Trainee
Nandi Toyota
Diploma - Automobile Engineering
Acharya Institute
VGSATP-Volkswagen Group Service Advisor Training Program -
Karnataka German Institute
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