Abdul Virmani
Houston
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, demonstrated at World Food Mart. Proven track record in customer service excellence and conflict resolution, enhancing customer satisfaction and loyalty. Skilled in POS systems and staff training, fostering a collaborative team environment while improving operational efficiency.
Punctual and honest employee with solid background in many environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at checkout with dedication to efficiency and accuracy.
Overview
9
9
years of professional experience
Work History
Cashier
World Food Mart
08.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Shift Leader
Dominoes Pizza
01.2020 - 06.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Sales Associate
Melrose Fashion
12.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Server
Popeyes Louisiana Chicken
04.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Courtesy Clerk
Randall's Grocery
08.2016 - 09.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Game Room Technician
Chuck E Cheese
12.2015 - 03.2016
- Enhanced customer satisfaction by troubleshooting and repairing gaming machines efficiently and effectively.
- Collaborated with other technicians to ensure seamless operations in maintaining a well-functioning game room environment.
- Assisted in the design and layout of game room spaces, optimizing traffic flow patterns and maximizing machine visibility for increased play rates.
- Supported the development of training materials for incoming technicians, fostering a knowledgeable team environment.
- Coordinated with other departments such as marketing or event planning teams to support various functions within the game room facility, contributing to overall success.
Education
High School Diploma -
Elsik High School
Houston, TX06-2017
Skills
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Staff training
- Reliability and punctuality
- Professionalism and courtesy
- Product knowledge
- Attention to detail
- Conflict resolution
- Inventory management
- POS systems
- Currency counting
Timeline
Shift Leader
Dominoes Pizza
01.2020 - 06.2023
Cashier
World Food Mart
08.2019 - Current
Sales Associate
Melrose Fashion
12.2018 - 03.2019
Server
Popeyes Louisiana Chicken
04.2018 - 12.2018
Courtesy Clerk
Randall's Grocery
08.2016 - 09.2017
Game Room Technician
Chuck E Cheese
12.2015 - 03.2016
High School Diploma -
Elsik High School
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