Abdul Rafik Sidik
Pikesville,MD
Summary
Detail-oriented professional with experience in customer service and healthcare documentation, skilled in data entry, case management, and regulatory compliance. Adept at extracting insights from data, presenting solutions, and driving informed decision-making. Seeking to transition into a data analysis role to apply technical knowledge and analytical skills to organizational success
Overview
7
7
years of professional experience
1
1
Certification
Work History
Job Coach
Positive Pathways Inc
04.2023 - Current
- Plan and implement job coaching strategy with multiple employees.
- Assist employees with disabilities in learning and excelling in their job functions
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Used excel to design training for 8 employees and increase company retention and productivity rates 30%.
Direct Support Personnel (Part Time)
Destiny Group Home
07.2023 - 02.2024
- Provided personalized care and support to individuals with developmental disabilities in a group home setting
- Assisted clients with daily living activities such as meal preparation, medication management, and personal hygiene
- Implemented individualized support plans and adapted strategies to meet the unique needs and preferences of each client
- Engaged clients in recreational activities and social outings to promote community integration and enhance quality of life
Systems Analyst (Remote)
CDS Logistics, Emergency Power, and Electric
02.2022 - 09.2023
- Gathered requirements and performed gap analysis through design workshops with users.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Help Desk Technician
John Hopkins Hospital
03.2021 - 02.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Customer Service Representative (Remote)
MTN Ghana, Graphic Road Office
03.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Computer Science - Computer Engineering
IPMC GHANA
Accra, Ghana08-2019
High School Diploma -
Only Believe Senior High School
Eastern Region Ghana08-2015
Skills
- SQL
- Attention to detail
- Data profiling
- Data Analysis
- Data mapping
- Problem-solving
- Data modeling
- MS Excel
- Tableau
- Data mining
- Python programming
- Troubleshooting
- Cloud computing
- Cloud services
- Network security
Certification
AWS Certified Data Engineer
AZURE Data Scientist
IBM Data Analyst
CCNA
Certified Scrum Master
FIRST AID/ CPR
CMT
Maryland DDA Certifications
Technical Support Fundamentals
Timeline
Direct Support Personnel (Part Time)
Destiny Group Home
07.2023 - 02.2024
Job Coach
Positive Pathways Inc
04.2023 - Current
Systems Analyst (Remote)
CDS Logistics, Emergency Power, and Electric
02.2022 - 09.2023
Help Desk Technician
John Hopkins Hospital
03.2021 - 02.2022
Customer Service Representative (Remote)
MTN Ghana, Graphic Road Office
03.2018 - 01.2020
AWS Certified Data Engineer
AZURE Data Scientist
IBM Data Analyst
CCNA
Certified Scrum Master
FIRST AID/ CPR
CMT
Maryland DDA Certifications
Technical Support Fundamentals
Bachelor of Computer Science - Computer Engineering
IPMC GHANA
High School Diploma -
Only Believe Senior High School
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