Hamida Hossaini
New York, NY
Summary
Highly accomplished Pharmacy Director with over 24 years of experience in Healthcare. A resilient leader, possessing a strong track record of maximizing revenue by increasing productivity, controlling expenses, and implementing new strategies. Experienced pharmacist with a strong clinical background, providing expert patient care and supporting healthcare teams in delivering quality outcomes. Specialized expertise in Medicare and Medicaid, focusing on policy, reimbursement and regulatory compliance. Achieving performance excellence yearly by exceeding organizational goals and objectives. Expert in analyzing, formulating, and implementing new strategies to increase profitability by identifying business opportunities and closing gaps efficiently. Serving as a trusted leader, building diverse, and high performance teams.
Overview
20
20
years of professional experience
Work History
Associate Director of Pharmacy Operations
UnitedHealth Group
Long Island City, NY
10.2021 - Current
- Reported to Senior Director. Responsible for Production, Capacity, and Workforce Planning consisting of 13 direct reports, shipping over 400,000 prescriptions/year. Responsible for site strategy development and risk planning.
- Responsible for $15 million onsite inventory.
- Increasing volume by 8% year over year
- Lowering the cost per script in half by controlling overtime and overspending by 90%.
- Collaboration with request for proposals with sales and client management teams.
- Collaboration with sales teams and new client contracts
- Collaboration with leadership teams during capacity and workforce planning
- Standardization processes planning across specialty network.
- Capability Lead for Specialty Network reporting to Senior Leadership Team. Responsible for enhancing efficiencies, processes, patient experiences, and team experiences. Overseeing and managing the capabilities and competencies of the entire specialty network, consisting of over 1,200 employees and shipping 75M+ prescriptions per year.
- Manages new/adjusted program implementation actively, quickly working through obstacles, escalating barriers, enabling decisions
- Leverages insights from stakeholders, benchmarking and other sources to continually improve program ROI and other value, including but not limited to rate optimization for efficiencies
- Successful implementation of group orders and license plate codes is increasing productivity rates.
- Successful implementation of line-item scanning requirements in packing, decreasing over 1,500 quality reporting errors.
- Addition of patient education materials to lit pack saving over $300K per year.
- Saving over $100K by stopping ancillary split order items.
Pharmacy Manager/Supervisor
CVS/CAREMARK
Staten Island, NY
07.2008 - 08.2021
- Directed and Managed Retail Pharmacy. Responsible for production, capacity, and workforce planning across sites shipping over 400,000 prescriptions per year.
- Governance and Continuous Improvement
- Immunization Ambassador
- KPI lead Trainer for the entire Region, gave multiple classes in Manhattan, Brooklyn and Connecticut.
- Ensures performance expectations KPIs, service level agreements, performance guarantees, are well defined and regularly monitored for all programs
- Key contact for COVID call outs HR, COVID Testing roll out and trainings, COVID vaccination roll out
- Goal Setting, Business reviews and business presentations.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
Gym Owner
Curves
Queens Village, NY
01.2005 - 12.2009
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Pharmacy Owner
Family Pharmacy
Queens Village, NY
05.2005 - 05.2007
- Responsible for Production, Capacity, and Workforce Planning consisting of 5 direct reports, shipping over 100K prescriptions/year. Responsible for site strategy development and risk planning.
- Executed advanced inpatient pharmacy care services and practice standards.
- Managed operational systems for correct prescribing, distribution, administration and monitoring outcomes of drug therapy process.
Education
MBA - Healthcare
Capella University
Minneapolis, MN10.2023
PharmD - Pharmacy
St. John's University
New York, NY05.2006
Skills
- Building Engaging, Diverse, & High Performing Teams
- Innovation: Cost Control and Efficacy
- Performance Management and Development
- Strategy Implementation, Vision, Policy & Procedure
- Creative Problem Solving
- Capability Development
- Analytics and Ideation
- Chief of Staff
- Supply Chain Management
- P & L Analysis & Impact
- Productivity Maximization & Automation
- Budgeting & Expense Control
- Microsoft Office Suite Expert
- Quality Assurance & Patient Safety Management
- Implementation
- maceutical ResearchSuccession Planning/Talent Planning
- Organizational Alignment
- Business Development
- Medicaid and Medicare Expert
- Request for Proposal Review
Professional Affiliation
- Ambassador for KIND organization (Kids In Need of Defense) Translating in Pashto and Farsi to English for underage kids with no guardian, making sure they have food, clothing and shelter
Languages
English
Native/ Bilingual
Pashto
Native/ Bilingual
Farsi
Native/ Bilingual
Spanish
Professional
Arabic
Professional
Timeline
Associate Director of Pharmacy Operations
UnitedHealth Group
10.2021 - Current
Pharmacy Manager/Supervisor
CVS/CAREMARK
07.2008 - 08.2021
Pharmacy Owner
Family Pharmacy
05.2005 - 05.2007
Gym Owner
Curves
01.2005 - 12.2009
MBA - Healthcare
Capella University
PharmD - Pharmacy
St. John's University
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