Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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ABDULAI KOLAWOLE

Houston

Summary

Experienced sales and administrative professional with a proven track record in providing top-notch customer service and surpassing sales goals. Skilled in fostering client relationships, enhancing luxury customer experiences, and optimizing operational efficiency. Deeply passionate about the automotive sector and dedicated to upholding the reputation of prestigious brands through a blend of professionalism and integrity.

Overview

9
9
years of professional experience

Work History

Salesman / Administrative Assistant

Nxcess Motorcars
03.2022 - 03.2024
  • Increased client retention and satisfaction by tailoring high-touch experiences for luxury car buyers.
  • Handled phone and email inquiries, coordinated with departments, and ensured showroom organization.
  • Assisted walk-in clients with selecting premium vehicles, often leading to same-day sales closures.
  • Managed scheduling, events, digital filing systems, and supply inventory.
  • Developed reputation for being a trusted point of contact for repeat and referral business.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained current knowledge of evolving changes in marketplace.

Customer Service Representative (Social Media)

Village Off the Lake
12.2021 - 01.2022
  • Designed and implemented successful social media campaigns, increasing engagement by 30%.
  • Scheduled content for key clients and analyzed metrics to optimize performance.
  • Built partnerships with influencers and creatives to elevate brand presence.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Business Sales Manager

Transform & Co
08.2020 - 03.2021
  • Prospected and closed B2B deals through strategic outreach and relationship-building.
  • Conducted sales training and led team huddles to improve overall productivity.
  • Introduced product bundling strategies that led to a 15% increase in average order value.

Dispatcher / Customer Service

FRONTIER / S&P DATA
01.2018 - 09.2019
  • Handled B2C telecom product sales with a focus on cross-selling and upselling.
  • Maintained SLA compliance while managing live customer interactions and emergency dispatches.
  • Recognized as a top-performing rep for achieving daily targets consistently.

Customer Service Representative

HANSONS
12.2016 - 12.2017
  • Consistently ranked in the top tier of reps for appointment setting.
  • Built rapport with new and returning customers, leading to recurring sales.

Customer Service Representative

CONSOLIDATED RESORTS
01.2015 - 06.2016
  • Delivered premium customer service in a high-volume call center.
  • Resolved escalated issues with professionalism and empathy.

Education

Bachelor of Science - Marketing System Communication

Illinois State University
Normal, IL
05-2021

Skills

  • High-Ticket Sales & Consultative Selling
  • CRM and lead coordination
  • Building rapport with high-net-worth clients
  • Luxury service delivery proficiency
  • Objection Handling & Closing Techniques
  • Skilled in prioritizing tasks
  • Microsoft Office Suite
  • Social media engagement
  • Customer relationship building

Languages

Arabic
Limited Working
English
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

Salesman / Administrative Assistant

Nxcess Motorcars
03.2022 - 03.2024

Customer Service Representative (Social Media)

Village Off the Lake
12.2021 - 01.2022

Business Sales Manager

Transform & Co
08.2020 - 03.2021

Dispatcher / Customer Service

FRONTIER / S&P DATA
01.2018 - 09.2019

Customer Service Representative

HANSONS
12.2016 - 12.2017

Customer Service Representative

CONSOLIDATED RESORTS
01.2015 - 06.2016

Bachelor of Science - Marketing System Communication

Illinois State University

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