Abdularif Tursunzade

• Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
• Optimized system performance for increased scalability and reliability through regular maintenance and updates.
• Collaborated with development teams to design, implement, and maintain continuous integration and deployment pipelines.
• Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
• Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.

• Acts as a subject matter expert for IT Cloud Operations, hybrid
systems and/or software that ensure our business remains operational

• Utilizes technical knowledge over hybrid systems and software to
address questions,

inquiries and concerns surrounding the change control environment,
including escalated

issues

• Capable and comfortable with collaboration, open communication and
reaching across

cross-functional IT and business teams

• Assists with the review of hybrid systems or technical services to
identify risks, optimize

opportunities and makes recommendations to leadership based on findings

• Executes monitoring processes and procedures of applications and
holistic infrastructure to identify risks and trouble shoot problems

• Utilizes technical knowledge over hybrid monitoring tools to triage
monitored faults, resolve when possible or escalation and assign the
fault to appropriate IT support teams for resolution.

• Collaborates with cross functional teams in the review and
monitoring of technical changes to the application and infrastructural
environment

• Drives to gain knowledge and expertise of GitLab (Git); including
branching, versioning,

access management, pipeline configuration & execution

• Drives to gain knowledge and expertise with automation/configuration
management using Ansible, HashiCorp, GitLab CI, Nexus or equivalent
tool sets

• Creates data analysis reports, takes proactive steps to identify
persistent problems and

makes recommendations to management as needed (Outage/Recovery)

• Acts as a technical subject matter expert in the resolution of
outages or high priority

incidents

• Drives recovery when systems are down by taking individual action
and or coordinating

work efforts with cross-functional teams and various vendors integration

• Assists with the integration of new hardware or software features,
including new

products or services

Systems Support and Monitoring

• Accountable for executing definitions, support of service
portfolios, catalog items, tagging, functionality and change schedules
for each of the technical service application and infrastructure teams

• Updates of operational support documentation relating to specific
applications or services

• Provides technical support and monitoring to hybrid systems and
software applications

• Investigates and solves problems across various systems and software versions

• Investigates and solves problems across various hybrid systems and
software applications

• Participates with cross-functional teams to identify chronic
technical problems within their areas

• Monitor’s hybrid systems and software

• Provides 24/7 on call support as relevant to the role

Training

• Evolves knowledge management resources and assists in training for
when new features are introduces into the technical environment,
trains on processes, expectations and updates of operational support
documentations

• Partners with Service Desk management to document knowledge and
potential train them on new system features and enhancements

Financial Support

• Executes gathering and organizing efforts of data and reporting of
service utilization of AWS

• Executes procedures, collaborates with cross-functional teams, and
implements costs