AbdulBasit Maulawezada
Houston,TX
Summary
Adept at leveraging expertise in Microsoft Excel and complaint resolution, I significantly enhanced customer satisfaction at Etisalat. My multilingual abilities in Pashto, Persian, Urdu, English, and Dari, coupled with a track record of fostering positive customer relationships, underscore my ability to excel in diverse environments. Proven success in team collaboration and leadership at Survey Analytics showcases my comprehensive skill set.
Overview
6
6
years of professional experience
Work History
Cashier
tandoori Kabab house
Houston, TX
07.2024 - 12.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Etisalat
Shari Naw, Kabul
02.2021 - 11.2022
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Civil Society Network
Survey Analytics
Bazarak, Panjshir
06.2019 - 12.2021
- Ensured compliance with local laws as well as any applicable federal regulations governing non-profit organizations.
- Established relationships with other organizations to collaborate on initiatives and programs.
- Provided guidance to committees working on specific projects within the organization.
- Lead weekly staff meetings to ensure that goals were met in a timely manner.
Education
High School Diploma -
BiBIi Zainab NUBER 2
Kabul Afghanistan03-2019
Skills
- Microsoft world
- Microsoft excel
- Microsoft power point
- Microsoft access
- Complaint resolution
- computer basics
Languages
Dari
Native/ Bilingual
English
Professional
Urdu
Professional
pashto
Professional
Persian
Full Professional
Timeline
Cashier
tandoori Kabab house
07.2024 - 12.2024
Customer Service Representative
Etisalat
02.2021 - 11.2022
Civil Society Network
Survey Analytics
06.2019 - 12.2021
High School Diploma -
BiBIi Zainab NUBER 2
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