Proven leader in customer engagement and strategic marketing, with a track record of enhancing brand visibility for MUJE Ceramics. Skilled in customer service and team leadership, demonstrated through successful multitasking and client satisfaction initiatives. Achieved significant improvements in customer experience and operational efficiency, leveraging expertise in POS systems and empathy.
Hi, I’m
ABDULCAF AHMED
customer service officer
Silver Spring,MD
Summary
Overview
8
years of professional experience
Work History
Seven Eleven Stores
Store Associate/Store Team Member
09.2024 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
COMMERCIAL BANK OF ETHIOPIA
Banking Officer
11.2019 - 10.2023
Job overview
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
MUJE CERAMICS AND CONSTRUCTION MATERIALS TRADE
Marketing Manager
06.2016 - 09.2019
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Education
MEKELLE UNIVERSITYMEKELLE, TIGRAY,ETHIOPIA
Bachelor of Arts from MARKETING
07.2013
University Overview
Skills
Customer Service
Customer Assistance
Cash Handling Accuracy
Attention to Detail Focus
Flexible Schedule Adaptability
Patience and empathy demonstration
Team Leadership
POS Systems
Friendly and Helpful
Honest and Dependable
Timeline
Store Associate/Store Team Member
Seven Eleven Stores
09.2024 - Current
Banking Officer
COMMERCIAL BANK OF ETHIOPIA
11.2019 - 10.2023
Marketing Manager
MUJE CERAMICS AND CONSTRUCTION MATERIALS TRADE
06.2016 - 09.2019
MEKELLE UNIVERSITY
Bachelor of Arts from MARKETING
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