ABDULGANI ALTUN
Westbury,NY
Summary
Proven to enhance guest satisfaction and efficiency as I bring strong navigation and exceptional customer service skills. Leveraging tech-savviness and punctuality, I consistently maintained high ratings and improved service quality, demonstrating my commitment to safety and guest comfort.
Overview
5
5
years of professional experience
Work History
Uber Partner
Driver School Va
01.2020 - 09.2022
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Collaborated with fellow Uber Partners in sharing tips and best practices for efficient operations within the rideshare community.
- Increased efficiency with effective route planning and GPS navigation usage.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Accepted and processed fares.
- Continuously improved driving skills through participating in training sessions offered by Uber or other resources such as defensive driving courses.
- Supported local businesses through promoting their services during relevant conversations with passengers.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Followed company guidelines and policies when interacting with passengers.
- Processed payments for rides and provided accurate change when necessary.
- Remained calm and poised in emergent situations.
- Delivered passengers to destinations safely and on time.
- Followed designated routes and schedules while operating vehicles.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Communicated with passengers regarding estimated time of arrival.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Developed deep knowledge of local routes and area destinations.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
- Followed applicable traffic regulations and traffic laws.
- Helped passengers with luggage, collected fares and politely answered questions.
- Pointed out landmarks and other points of interest to passengers.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Drove VIPs to corporate events and meetings.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Observed passengers during the journey and reported any suspicious behavior.
Receptionist Administrator
Port Hotel
09.2017 - 09.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Utilized Software to retrieve and deliver Type messages.
- Monitored front areas so that questions could be promptly addressed.
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Driving Safety
- Strong navigation
- Vehicle Maintenance
- Route Planning
- Tech-savviness
- Time Management
- Passenger transportation
- Customer Engagement
- Schedule Management
- Safe Driving
- Defensive Driving
- Customer Service
- Dependable and Trustworthy
- Dependable and reliable
- Effective communication skills
- Communication and Interpersonal Skills
- Efficiency and Time Management
- Defensive Driving Practices
- Map Reading
- GPS and route planning
- Passenger Safety
- Customer Relationships
- Attention to Detail
- Customer-Oriented
- Transportation Coordination
- Valid Driver's License
- Insurance Requirements
- Knowledge of local area
- Customer Support
- Safety Management
- Fluent in English
- State Driver's License
- GPS Navigation
- Traffic Laws and Regulations
- Behavior Management
- Emergency Response
- Commercial Driving Experience
- Special Needs Passengers
- Proficient in Microsoft Office
- Vehicle Inspection
- DOT Inspections
- Student Behavior Management
- Safety-focused
- Strong Working Relationships
- Student Interaction
- Passenger Assistance
- Clean Driving Record
- Time, Mileage, and Fuel Tracking
- Understands local routes
- Exterior Washing and Polishing
- Passenger safety management
- Schedule Coordination
- Safe Driving Practices
- Tires and Brakes Inspections
- Service Calls
- Billing Statements
- Manual Transmission
- Routine Vehicle Maintenance
- Licensing Requirements
- Document Management
- Safe Driver Training
- Route logs
- Passenger Reviews or Endorsements
- Log Book Maintenance
- Hotel and Restaurant Recommendations
- Safety Equipment Verification
- Dispatcher Communication
- Federal and State Driving Regulations
- Minor Vehicle Repairs
- Google Maps
- DOT Regulations
- Mileage and Service Logs
- Security Monitoring
- Inventory Systems
- Report Preparation
- Customer Retention
- Vehicle systems maintenance
- Inventory Management
- Transportation Logs
- Ability to Lift 50 Pounds
- Equipment Maintenance
- Payment Collection
- Commercial driving
- Fire Extinguisher Use
- Fare and Voucher Collection
- Emergency Repairs
- Commercial Drivers License CDL
- Service Promotion
- Two-Way Radio Operation
- Dispatch Collaboration
- First Aid Certification
- Incident Reporting
- School Bus Policies
- Accident Reports
- Valid Vehicle Insurance and Registration
- Vehicle inspections
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Uber Partner
Driver School Va
01.2020 - 09.2022
Receptionist Administrator
Port Hotel
09.2017 - 09.2019
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