Results-oriented System Administrator with a proven track record of delivering effective solutions and exceptional customer service. Skilled in [list of key technical skills, such as cloud platforms, networking, security, and automation]. Adept at troubleshooting complex technical issues, implementing security measures, and providing timely support to end-users. Committed to maintaining a high level of system reliability and performance.
Overview
8
8
years of professional experience
Work History
Systems Administrator
BAU LLC
Washington DC
01.2023 - Current
Network Administration: Managing network infrastructure, including switches, routers, and firewalls.
Server Management: Installing, configuring, and maintaining servers (physical and virtual).
Operating System Management: Deploying, updating, and troubleshooting operating systems (Windows, Linux, macOS).
Security: Implementing and enforcing security measures to protect network and system resources.
Backup and Recovery: Developing and executing backup strategies to ensure data integrity and recoverability.
Hardware Troubleshooting: Diagnosing and resolving hardware issues with servers, workstations, and peripherals.
Software Installation and Configuration: Deploying and configuring software applications.
Scripting: Using scripting languages (e.g., PowerShell, Bash) for automation and task management.
User Support
Help Desk Support: Providing technical assistance to users via phone, email, or in-person.
User Training: Conducting training sessions on system usage, software applications, and security best practices.
Access Control: Managing user accounts, permissions, and access levels.
Project Management
Project Coordination: Collaborating with teams to plan, implement, and monitor IT projects.
Documentation: Creating and maintaining technical documentation, including network diagrams and procedures.
Software Delivery Engineer
Whale Cloud Technology Formerly Known As ZTEsoft
08.2017 - 11.2022
Software Deployment: Managed the deployment of software applications to production environments, ensuring seamless integration and minimal downtime.
Version Control: Utilized Git for version control and collaboration, managing code changes and maintaining a consistent codebase.
CI/CD Pipelines: Implemented and maintained CI/CD pipelines to automate build, test, and deployment processes, improving software delivery efficiency.
Testing and Quality Assurance: Conducted thorough testing and quality assurance to identify and resolve defects, ensuring the delivery of high-quality software.
Infrastructure Coordination: Collaborated with IT operations teams to ensure adequate infrastructure resources for software deployments and scaling.
Configuration Management: Utilized configuration management tools (e.g., Ansible, Puppet) to automate the provisioning and configuration of system resources.
Troubleshooting and Problem-Solving: Diagnosed and resolved technical issues related to software deployments and infrastructure, ensuring system stability and performance.
Documentation: Created and maintained technical documentation, including deployment procedures, system configurations, and troubleshooting guides.
Junior Software Engineer Intern
ZTEsoft
12.2016 - 06.2017
Wrote clear, clean code for various projects
Partnered with team members to learn best practices in software design
Handled scripting tasks for debugging and automation
Tested new applications for usability and adherence to code plan
Developed reports using SQL server reporting services.