Abdul Hafeez Mohammad
Doha
Summary
Dynamic Implementation Manager with a proven track record at Focus Softnet, driving a 91% success ratio in project delivery. Expert in ERP modules and configuration, I excel in overcoming implementation challenges while fostering collaboration. Recognized for exceptional customer service and enhancing team performance through accountability metrics.
Overview
13
13
years of professional experience
Work History
Implementation Manager
Focus Softnet
02.2023 - Current
- Led a team of 3 in optimizing delivery strategies, resulting in increase in efficiency over two years.
- Managed to bring the success ratio to 91%, with an enhancement of 8% on overall implementations.
- Managed project pipelines and improved timelines, by creating industry specific templates.
- Directed meetings with stake holders, in addressing and resolving escalated client issues promptly.
- Introduced QA prior to delivery, which resulted in minimizing the repeated issues.
- Encouraged the team to share the video recordings with end users during product training, which resulted in minimal repeated queries.
- Implemented the accountability metrics, by enhancing team performance tracking, using internal performance tracker.
- Recognized for providing exemplary customer service, during implementation and hand-holding phase.
- Facilitated a good collaboration between sales team and customers.
Implementation Consultant
Focus Softnet FZ
12.2011 - 01.2023
- Collaborated with stake holders to confirm timely and accurate delivery and implementation of projects
- Reduced process lags and improved productivity by copying the templates.
- Designed planning and implementation strategies for ERP implementation projects, maintaining on-time completion.
- Communicated effectively with third-party personnel involved in implementation, coordinating activities to maximize progress.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Configured implementation parameters based on customer requests and personal inspection of clients limitations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
Master of Computer Applications - Computer Applications
IGNOU
New Delhi06-2007
Bachelor of Computer Applications - Computer Applications Development
IGNOU
New Delhi06-2006
Skills
- Well versed with the following modules of ERP:
G/L, A/R, A/P, Procurement, Sales, Inventory Management, Fixed Assets, Manufacturing, HR and Payroll
- Deep knowledge of configuration actions
- Outstanding ability to overcome implementation challenges
- Amazing ability to aid technical team members
- Basic knowledge of SQL Server
- Well versed with Microsoft excel calculation and functions
- Added advantage of experience on Accounting
Languages
Hindi
Native language
English
Advanced
C1
Software
Focus 9 ERP
Tally ERP
SQL Server
MS-Office
Timeline
Implementation Manager
Focus Softnet
02.2023 - Current
Implementation Consultant
Focus Softnet FZ
12.2011 - 01.2023
Master of Computer Applications - Computer Applications
IGNOU
Bachelor of Computer Applications - Computer Applications Development
IGNOU
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