ABDUL HAI MOHAMMED

Duties:
• Ensuring entire team member maximize all the sales pportunities.
• Ensuring entire team member consistently maintain brand standards and high level of customer service.
• Manage team members schedules, stock and wastage levels.
• Handle all customer inquiries in an appropriate and professional manner.
• Accurately manage all transactions during service.
• Ensuring FOH and BOH staffs are familiar with the job aids and SOP.
• Compile store daily opening and closing procedures and operational tasks
• Ensuring all purchased stock and consumable is delivered from GWC/WH and Local suppliers for smooth operational to meet sales targets.
• Maintaining and monitoring the stock level and inventory as per stock level to ensure enough stocks to Cover fully operational at any time.
• Responsible for daily sales collections and submissions to cash deposit office G4S.
• Create reports, analyze, and interpret data like P&L, GL, KFR,

PETTY cash, Sales summary reports & KPI.
• Dealing and monitoring all catering events successfully to drive the sales.
• Ensuring all the staff is following on food safety, QA, food allergens, personal hygiene and HACCP is implemented every time during the operations.
• Ensuring all staffs are certified with basic food certificate and PIC - certificate
• Train and develop employees, to ensure succession planning is in place for performance review.
• All the staffs are fully informed in respect of disciplinary procedures, the handling of grievances etc.
• Make sure all employees adhere to company policies and guidelines
• Conducting monthly and quarterly store audits with Action Plan.

Duties:
• Responsible for monitoring and controlling daily food wastage LOG.
• Implement new marketing POS, and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunity
• Deliver health & safety, cleanliness and drive understanding and importance of the COSTA Check.
• Maintaining accurate stock levels and ensuring all on-site stock is well stored and persevered
• You will coordinate and oversee the planning, organizing, and delegating of work among staff.
• Ensuring all the staff following SOP and Health & Safety guidelines.
• Maximizing sales by up selling products platform.
• Work within budgeted guidelines in relation to Food, drink Costs and Payroll.
• Conducting monthly performance meetings with staff and store managers.
• Checking singing in and signing off invoices and credit notes on a daily, weekly basis.
• Proactively building, developing, and maintaining relationships with all staff members.

Duties:
• As a team leader coaching and supporting the team to deliver unbeatable coffee experiences.
• Deploy the team according to the trading pattern, ensuring right people in the right place to maximise sales.
• Train new Baristas, inspiring their new adventure with Costa coffee
• Manage the day to day operations of the store, being accountable in the absence of the Store Assistant Manager and Store Manager.
• As a team leader taking responsibility for delivering brand standards all the time.
• As a team leader taking responsibility for opening and closing procedure of the store/preparing for the shift to brand standard.
• Responsible for Ordering consumables/food.

Duties:
• Greets customers
• Serves beverages such as coffee, tea and specialty beverages.
• Clean and sanitize their work areas, seating areas and equipment.

Duties:
• To greet customer with a sincere and warm welcome and ensure they are aware you are there to help.
• To recommend, select and locate the correct merchandise for the customer’s needs.
• To receive and process cash and card transactions.
• Be fully updated on product knowledge.
• Always maintaining good customer relationship.