Abduli Mohamed
Lake Charles,LA
Summary
Proven leader with extensive experience in retail management, notably at Daily Hot Deals, where I excelled in operations management and customer service excellence. Skilled in strategic decision-making and team leadership, I significantly enhanced customer satisfaction and store efficiency. My adept problem-solving and outstanding communication abilities foster positive environments and drive results.
Overview
6
6
years of professional experience
Work History
Store Manager
Daily Hot Deals
04.2023 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Assistant Manager
Shortys
06.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Lead Sales Associate
Hair Saga
04.2019 - 06.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
Customer Service Representative
Walgreens
11.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Ged -
Natchitoches Central High School
Natchitoches, LA09.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Cash Management
- Team Building and Leadership
- Operations Management
- Supply Ordering
- Staff Supervision
- Staff Management
- Sales expertise
- Accurate Cash Handling
- Work Planning and Prioritization
- Documentation And Reporting
- Strategic thinker
- Sales Strategies
- Retail Sales Techniques
- Customer Response
- Inventory Oversight
- Pricing Strategies
- Advertising and marketing
- Marketing and Promotions
- Decision-Making
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Store Manager
Daily Hot Deals
04.2023 - 09.2024
Assistant Manager
Shortys
06.2021 - 04.2023
Lead Sales Associate
Hair Saga
04.2019 - 06.2021
Customer Service Representative
Walgreens
11.2018 - 04.2019
Ged -
Natchitoches Central High School
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