Abdulkadir Ismail

• Responded to alarms and conducted investigations as required.
• Investigated reports of missing items or suspicious activities.
• Performed routine patrols throughout the facility grounds or parking lots.
• Responded to medical emergencies by providing first aid treatment when needed.
• Provided escorts for staff, patients, and visitors as needed.
• Participated in drills designed to test preparedness for various emergency scenarios.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Monitored security cameras to identify and respond to suspicious activity.

• Collaborated with law enforcement to resolve escalated situations.
• Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.

• Responded to alarms and conducted investigations as required.
• Confirmed visitor identification prior to granting entry into the building.
• Performed first aid and CPR when necessary during emergency situations.
• Assisted with crowd control during large events held at the facility.
• Monitored surveillance cameras and responded to suspicious activity.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

• Trained new security officers on safety protocols and company standards.
• Supervised property entrances and exits and monitored employee safety.
• Recorded required data for incident reports and files quickly and accurately.
• Maintained team compliance with professionalism guidelines and security team standards.
• Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
• Developed and implemented training methods to promote improved officer performance.
• Performed bi-weekly payroll, set schedules and dealt with rule infractions.

• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.
• Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Monitored and authorized entrance and departure of employees, visitors and other persons.
• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

• Cross trained and coached employees to develop technical and customer service skills.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Managed employee schedules, handled workflows and evaluated workloads and resources.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Scanned container labels with RF scanners to verify contents and determine target destinations.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
• Packed goods for shipment in accordance with customer instructions.
• Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
• Inspected and moved products to designated areas in warehouse.
• Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.

Monitored team leader incentive and motivational programs. Effectively trained instructors and supervisors on techniques for managing employees.

Analyzed each department's training needs and developed new training programs based data collected. Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Presented training information via role playing, simulations and team exercises.

Mentored team members to succeed and advance within department and company.

Informed customers about billing procedures, processed payments and provided payment option setup assistance. Answered 20 plus inbound calls per day and directed to designated individuals or departments.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Answered 30 plus calls per day to answer customer questions.

Communicated with customers about Product or Service offerings, including policies, restrictions and refund policies.

Processed customer account changes.

Addressed customer inquiries and resolved complaints.

Keep customer and system account information accurate and current to support timely resolutions for all concerns.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Consulted with customers to determine best methods to resolve service and billing issues.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered customer questions and addressed concerns, resulting in reduction complaint calls.