Abdulkarim Alnaes
Las Vegas,NV
Summary
IT Professional & Customer Service Specialist
An accomplished IT professional and graduate of Tech Impact, with a passion for combining technical knowledge and exceptional customer service to enhance organizational efficiency and drive career growth. With a proven track record in troubleshooting and technical support, I excel in resolving complex technical issues while ensuring high levels of customer satisfaction. Known for my ability to collaborate effectively with cross-functional teams, adapt to rapidly changing environments, and build strong relationships with clients and stakeholders. Skilled in process optimization and dedicated to delivering high-quality, reliable solutions that contribute to business success.
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Customer Service Technician
Interior Logic Group
11.2024 - Current
- Provide excellent customer service for staff
- Responsible for diagnosing and resolving issues promptly and effectively
- Ensure client satisfaction
- Schedule work to be completed with customers
- Work independently at remote sites
- Network with customers and build positive relationships
IT Technical Support Specialist
Sutain Vegas
07.2024 - 11.2024
- Configure network switches to improve connectivity and performance
- Set up and maintain servers to ensure they run smoothly
- Set up networks to create efficient communication among devices
- Work with REST APIs to help different systems communicate effectively
- Build servers with basic configurations for various projects
- Troubleshoot and resolve issues with computers to keep everything running well
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Senior PC Technician
Link Technologies
09.2024 - 11.2024
- Set up and configure poll pads, ensuring optimal functionality
- Conduct cable management to maintain organized and efficient workspaces
- Troubleshoot printers, Wi-Fi connectivity, and poll pads to resolve technical issues promptly
Customer Service Technician
Interior Logic Group
06.2019 - 07.2024
- Provide excellent customer service for staff
- Responsible for diagnosing and resolving issues promptly and effectively
- Ensure client satisfaction
- Schedule work to be completed with customers
- Work independently at remote sites
- Network with customers and build positive relationships
Restaurant Waiter
Indian Restaurant
01.2016 - 06.2019
- Take customer orders and resolving any issues
- Assist in various roles and capacities within the restaurant
- Ensuring a clean and welcoming environment
- Demonstrate strong teamwork and communication skills
- Calmly and efficiently handle a fast-paced environment
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Tech Impact IT Program -
Tech Impact
Skills
- Skilled in equipment installation and maintenance
- Software configuration
- Desktop technical support
- Remote support
- System administration
- Network maintenance
- Network security
- Operating system management
- Server maintenance
- Computer diagnostics
- Customer service
- Device installation
- Hardware troubleshooting
- Documentation and reporting
- Network systems
- Network configuration
Certification
- CompTIA A+ ce Certification
- CompTIA Network+
- Google IT Support Professional Certificate
- Cisco IT Essentials
- CompTIA Security+ (in prograss)
- CCNA (in progress)
Languages
Arabic
Full Professional
Timeline
Customer Service Technician
Interior Logic Group
11.2024 - Current
Senior PC Technician
Link Technologies
09.2024 - 11.2024
IT Technical Support Specialist
Sutain Vegas
07.2024 - 11.2024
Customer Service Technician
Interior Logic Group
06.2019 - 07.2024
Restaurant Waiter
Indian Restaurant
01.2016 - 06.2019
Tech Impact IT Program -
Tech Impact
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