Abdul Karim Zakaria
Elizabeth
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Jerome Avenue Men's Shelter
05.2023 - Current
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Coordinated with law enforcement and emergency responders during security incidents.
- Recorded required data for incident reports and files.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
Customer Service Representative
Tommy Hilfiger
08.2020 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Passenger Service Agent
Emirates Airlines
02.2018 - 08.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Monitored security and maintained operational protocols.
Ghanaian Students Representative
Nizny Novgorod
04.2016 - 08.2018
- Led campus tours for potential students and their families, highlighting key facilities and student services.
- Developed and led workshops on student life, academic programs, and extracurricular activities.
- Participated in board and committee meetings to share student views and issues.
- Posted social events and academic opportunities to social media avenues for campus awareness.
- Organized and facilitated open day events, ensuring attendees received a comprehensive overview of the university.
- Helped with registration processes and applications.
- Organized sports programs for student engagement.
Freelance Russian to Kazakh Subtitle Translator
IYUNO Media Group
09.2014 - 12.2016
- Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
- Adapted existing scripts into different languages while preserving the original meaning.
- Proofread, edited and revised translated documents.
- Reviewed feedback from viewers and adjusted translations accordingly.
- Facilitated communication for people with limited language proficiency.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Translated client documents between languages.
Education
Master of Arts - Financial Economics
Nizhny Novgorod State University
05-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Team building
- Processes and procedures
- Policy enforcement
- Conflict resolution
- Verbal and written communication
- Documentation and reporting
References
References available upon request.
Education and Training
other
Languages
Russian
Full Professional
Timeline
Supervisor
Jerome Avenue Men's Shelter
05.2023 - Current
Customer Service Representative
Tommy Hilfiger
08.2020 - 07.2023
Passenger Service Agent
Emirates Airlines
02.2018 - 08.2020
Ghanaian Students Representative
Nizny Novgorod
04.2016 - 08.2018
Freelance Russian to Kazakh Subtitle Translator
IYUNO Media Group
09.2014 - 12.2016
Master of Arts - Financial Economics
Nizhny Novgorod State University
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