Information Technology Intern
Abudhabi Investments Authority
Abudhabi
07.2025 - 08.2025
- Developed ADIA’s first in-house ServiceNow AI chatbot utilizing private data sources and a local LLM to enhance user interaction
- Collaborated with cross-functional IT teams to ensure chatbot alignment with user needs and integration into ServiceNow workflows
- Empowered end users to independently resolve common IT issues, minimizing reliance on incident tickets
